Product Owner - AI-Driven Telecom Systems

Overview Own the telecom ecosystem. Drive AI innovation. Deliver real business impact. We’re hiring a Product Owner – Telecom Systems to lead our enterprise voice, messaging, and contact-center platforms. This role sits at the intersection of technology, operations, and AI, with direct impact on customer experience and business performance Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas needed now or in the future. Why This Role Stands Out Be the single point of ownership for enterprise telecom platforms Lead AI-enabled contact center innovation (IVR, agent assist, automation) Influence strategy across IT, Operations, Marketing, and Finance Drive measurable outcomes in a multi-brand, high-growth organization What's In It For Me? $90K–$115K + performance bonus Unlimited PTO (with leadership partnership) Medical, Dental, Vision coverage 401(k) with company match Career growth through Wrench University Collaborative, high-impact environment Wrench Group is a national leader in home services—HVAC, plumbing, electrical, and water—with trusted brands dating back to the 1940s. We partner with great businesses and help them scale—delivering exceptional customer experiences at every touchpoint. Responsibilities What You’ll Do Own the Platform Lead enterprise telecom systems (voice, SMS, IVR, routing) Ensure uptime, scalability, and performance Manage incidents, risks, and continuous optimization Shape Strategy Define telecom roadmap, standards, and governance Translate business needs into scalable solutions Drive rollout, adoption, and business impact Lead Vendors Own vendor relationships and performance Influence roadmaps and resolve systemic issues Evaluate and implement new technologies Drive AI Innovation Lead AI capabilities (conversational IVR, agent assist, analytics, QA automation) Pilot and scale new solutions with clear success metrics Ensure compliance, governance, and responsible AI use Qualifications Do I Have What it Takes? 3–5+ years in telecom, UCaaS, CCaaS, or messaging platforms Product ownership or platform strategy experience Strong understanding of voice, IVR, SMS, and integrations Vendor management and roadmap influence experience AI literacy (evaluating tools, risks, and value) Experience scaling solutions in complex or multi-location environments Exposure to: Dialpad, ServiceTitan Phones, Infobip, Lace, AI-enabled telecom/contact center tools Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #LI-JA1 #J-18808-Ljbffr