PBX Operator

PBX Operator

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our PBX Operator, you will be a pivotal communication hub, skillfully managing inbound and outbound calls with exceptional efficiency and professionalism. You will operate advanced computer-based telephony systems, ensuring seamless connection for patients, staff, and external contacts within a fast-paced healthcare environment.

Every day you will expertly answer and route incoming calls, provide directory assistance, and make outbound long-distance calls as needed, always maintaining the highest level of customer service.

To be successful in this role, you will possess a High School Diploma or GED and at least two years of experience as a PBX operator, customer service representative, or in a hospital-related setting.

• Knows location of equipment, passwords, and is able to login/out as necessary.
• Follows protocol for rebooting as needed
• Effectively utilizes computer based telephony system for all call processing (other than down time scenarios)
• Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
• Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner.
• Speaks clearly and distinctly; demonstrates proper use of the English language

Required:

• High School Graduate/GED
• Two years PBX operator, customer service, or hospital related experience

Preferred:

• Some college level education
• Three years customer service experience, preferably in a hospital PBX or high-volume call center environment
• Experience in the hospital setting

Where You'll Work

Are you ready to join a healthcare family where your values align with ours? At Dignity Health Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.