Inside Sales Manager

Job Description

Job Description

JOB SUMMARY

Manufacturers Reserve Supply (MRS) is seeking a Manager to oversee our Inside Sales Team & ensure that we provide unparalleled customer service and support to our customer base. As a leader in the Building Materials Industry for over 95 years, we seek a candidate with strong leadership skills to ensure our Inside Sales Team is the “best of the best”. The candidate must possess a strong eye for detail, have an ability to manage multiple priorities at one time & be self-driven. This role is about building a team, delivering customer service that our customers can’t find anywhere else, and solving problems with confidence and a positive attitude. This position will report directly to the President & will assist in implementing new ideas & processes that strengthen MRS’s impact in our territory. 

What You'll Do

• Build a great team. Coach, mentor, train, and motivate a team of five, creating a supportive collaborative culture with growth in knowledge and skills.
• Deliver the best customer service. Set the standard for every customer interaction and make sure every call leaves the customer feeling valued and taken care of.
• Bring positive energy. Lead by example with an upbeat, can-do attitude that keeps the team focused and engaged.
• Solve problems. Make clear, timely decisions on customer issues and pricing, and find creative solutions when challenges come up.
• Grow the business. Expand customer relationships, increase average order size through cross-selling and add-on materials, and help develop new business opportunities.  
• Partner across teams. Work closely with our Outside Sales Team, Operations, Purchasing and other departments to close business and keep orders and deliveries running smoothly.
• Online Sales: Manage our online ordering systems and processes.   Help with specialty store portals and simplify processes.
• Dispatch and Transportation: Work closely with dispatch for timely and productive deliveries.
• Keep the team sharp. Build strong product knowledge across the team, and lead monthly sales meetings.
• Strategic Thinking. Look for new opportunities for development, new processes and sales.
• Stay informed. Keep an eye on market conditions and competitors, and make sure the team's work reflects MRS's mission, vision, and culture.
• Perform other duties and special projects as assigned.

SKILL REQUIREMENTS

·         Minimum of 3+ years related experience in Customer Service/Sales

·         Minimum of 3+ years in a leadership/management capacity overseeing at least two employees

·         Proficiency of MS Office/Excel and experience using ERP/ Inventory Management systems

·         Must possess a high attention to detail and have a professional and polished phone demeanor

·         A positive, energetic personality and a genuine passion for developing people.

·         Excellent time management and organizational skills, must be a team player, have a collaborative personality and excellent written and oral communication skills

·         Must be able to learn quickly and be self-motivated

·         Prior experience within the building materials industry is preferred but not required

·         Knowledge of transportation, logistics or truck dispatching a plus

EDUCATION

·         Associate’s Degree or equivalent combination of education, training and experience

·         Bachelor’s Degree a plus

·         Must possess a strong aptitude for Algebra and Mathematics 

PHYSICAL DEMANDS

·         While performing the duties of this job, the employee can expect prolonged periods of sitting at a desk and using a telephone and computer 

·         The employee is regularly required to talk and/or hear; stand frequently; walk; use hands to finger, feel and handle objects; and reach with hands and arms

·         Must be able to reach, bend and pull in order to access filing cabinet drawers, storage spaces and operate copy machines

·         Must have the manual dexterity to file and use a computer keyboard, calculator and telephone

·         May occasionally lift and / or move up to 25 lbs.

BENEFITS:

·         Salary Range:  75k-90k

·         A company paid medical plan

·         Dental, vision, FSA, Group Term Life, LTD and AD&D

·         401(K) Plan with a company match

·         Company Paid Holidays

·         Paid Time Off

·         Access to our company onsite gym

·         Access to our newly remodeled café, with refrigerator, toaster, toaster-oven, water cooler, and free coffee bar

·         Cutting edge technology

·         New facilities that are beautifully manicured

·         Eligible to for voluntary benefits including: Free legal advice, counseling, finance planning, discount programs (Disney, Costco, Travel, Concerts)

WHY JOIN MRS? At Manufacturers Reserve Supply (MRS), we offer a dynamic and collaborative work environment where employees are valued and empowered to make a difference. As an Inside Sales Manager, you will have the opportunity to work alongside industry experts and contribute to the success of our business. Join us and be part of a team committed to excellence, innovation, and customer satisfaction.

No agencies or recruiters, please.