IT Technician

Mountain, Ltd. has an opening for an IT Technician in the Wilson, KS area! Key Responsibilities and Job Tasks 1. System Administration Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and critical processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Manage OS and third‑party software critical patches and upgrades, as well as monitor and maintain automated patching software. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Maintain system standards according to company procedure and best practices. 2. End-User Support Install and support the deployment, installation, and troubleshooting of desktops, laptops, mobile devices, operating systems, third‑party application software, IP phones, services, printers, and other peripherals for both internal and external users. 3. Security Specialist Install, configure, and maintain edge security, including firewalls, SBCs, and routers. Follow Cybersecurity best practices and ensure all users know and understand their obligation and requirements. Monitor and maintain Endpoint Protection software, logs, and alerts for all applicable workstations. Monitor on‑premise, cloud, and individual systems and documents for security breaches. Monitor relevant security events, including service/application, IDS/IPS logs and alerts, Firewall logs, and other security events. Ensure security policies and procedures are implemented, maintained, and followed for all internal and client processes and systems. Perform and participate in internal and external security audits. Evaluate customer’s needs and requirements to develop an optimal PC for purchase. Configure and install customer’s hardware and software as needed. Troubleshoot, maintain, and repair customer’s existing computers as needed. 4. Network Administration Install, configure, and maintain internal and client networks, including managed and unmanaged switches, routers, and other network‑related devices. Monitor network performance and alerts, and respond to any network‑related incidents, alarms, or alerts. Assist with engineering and planning of internal and client network upgrades and replacements. Assist with network cabling installation, including cable runs, jacks, patch panels, jumpers, and punch downs. Document and diagram logical and physical network information for both internal and client networks. Evaluate and recommend network changes or upgrades as new technology and options become available. 5. Telecommunications Support Assist with configuration and troubleshooting of the FTTH transport network, including the transport ring and premise ONT devices. Install, configure, and maintain VoIP phone systems, including phones, on‑premise and hosted systems, gateways, SBCs, SIP Trunks, PRI, and traditional POTS. Monitor and maintain compliance with e911, PCI, and other related industry standards. Assist with configurations, monitoring, and troubleshooting mobile backhaul and other special circuits throughout the network. 6. MSP Sales and Sales Engineering Assist with meeting potential MSP clients to evaluate client needs and promote managed services and other potential IT‑related add‑ons. Assist with upselling and upgrading existing clients’ managed services and other potential IT‑related add‑ons. Engineer, plan, and document managed service packages for new and existing clients based on client needs, industry standards, and best practices. 7. General Answer, evaluate, and prioritize incoming tickets, telephone calls, voicemail, e‑mail, and in‑person requests from users, coworkers, and automated systems. Work with users to collect information about the problem and lead users through diagnostic procedures to determine the source of the issue. Maintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional areas and with company and client policies and procedures. Document all actions and notes for each support ticket/request per company policy and procedure, ensuring timely resolution and user satisfaction. Identify opportunities for process improvement for any related department or company policy and procedure. Participate in on‑call rotation outside of regular business hours, if required. Additional duties Remain current in related technology and trends for the purpose of protecting company profitability, making a positive contribution to company, and maintaining industry position. Involves regular meetings with Supervisor, attending trade meetings, communication within company and industry, reading trade publications and catalogs. Perform all duties in a safe manner following company policies and procedures and OSHA requirements. Other duties as assigned by supervisor. Flexibility in organizing and planning for completion of tasks assigned. Most decisions are made independently; changes affecting other departments will be made in collaboration with Supervisor. Purchase requests will follow company guidelines. Daily phone and personal contacts with employees throughout company will occur to complete job tasks. Phone and personal contacts with customers will occur as necessary to obtain and share information and to address customer needs. Phone and written contacts are made with vendors and contractors to handle purchasing and contracted services. Successful completion of major job tasks protects company funds by proper utilization of technology, enhances company revenue and profitability, and is performed in a safe, competent, timely, and professional manner, and influences positive industry and customer relations. #J-18808-Ljbffr