Clinical Operations Lead - Multi-Site Fertility Practice #1508

Job Description

Job Description

Our client is an expanding fertility and reproductive healthcare group with several sites throughout Manhattan. Since growing from a small pandemic-era team to a workforce of more than 70 employees, the organization is entering its next phase of development and is looking for an experienced healthcare operations professional to strengthen and scale its clinical platform. With continued site expansion underway, this is a key hire for the business.

This opportunity is well suited to a hands-on leader who thrives in a busy, patient-focused setting. The environment is collaborative, agile, and results-driven, with a culture that values initiative, practicality, and responsiveness over red tape.

Job Description

The Clinical Operations Manager will take ownership of the daily clinical operations across the practice's Manhattan locations. Reporting directly to the CEO, this person will play a central role in supporting clinical teams, ensuring regulatory compliance, improving the patient experience, and translating leadership priorities into effective operational execution.

A major focus of the role will be to unify processes across sites, strengthen communication for both staff and patients, and enhance overall operational infrastructure. The successful candidate will help implement standardized protocols, elevate patient satisfaction, and contribute to a highly engaged clinical team.

Key Responsibilities

• Develop and implement clinic policies, procedures, and workflow enhancements to improve efficiency and the patient experience
• Oversee medical supply management, including purchasing, inventory control, vendor coordination, and cost oversight
• Ensure adherence to healthcare regulations and standards, including HIPAA, safety requirements, Quad A, and JCAHO-style accreditation expectations
• Lead onboarding, training, and ongoing development initiatives for clinical team members
• Coordinate closely with providers to improve care delivery and day-to-day clinical effectiveness
• Manage clinical schedules, staffing coverage, and resource planning to support seamless operations
• Carry out strategic and operational priorities established by the CEO
• Supervise and support nursing staff and medical assistants, promoting a professional and team-oriented working environment
• Maintain oversight of day-to-day compliance requirements, including logs, forms, safety checks, and longer-term inspection preparedness
• Direct daily clinical activity across all sites, including staff coordination, workflow oversight, and patient flow management

The Ideal Candidate

Our client is looking for an individual who is proactive, efficient, and brings strong senior-level healthcare operations expertise. This person should be a confident leader who can provide direction and build accountability while remaining flexible and adaptable in a fast-moving environment where decisions are made quickly and execution is essential.

Requirements

Qualifications

Required

• Strong communication skills, with the ability to build credibility and collaborate effectively with staff, physicians, and patients
• Minimum of 5 years' experience in healthcare management or clinical operations within a hospital, clinic, or medical practice environment
• Strong leadership, organizational, and problem-solving capabilities
• Schedule flexibility, including occasional evening or weekend availability when required
• Solid knowledge of healthcare operations and clinical workflow management
• Hands-on experience leading clinical teams, such as nurses, medical assistants, or similar staff groups
• Master's degree in a relevant field such as MBA, MHA, MPH, MSN, or another healthcare/clinical master's qualification
• Working knowledge of healthcare regulatory and accreditation frameworks, including JCAHO, DOH, and OSHA

Preferred

• Familiarity with EHR platforms and clinical operations software
• Exposure to call center or patient communication center operations
• Prior experience within fertility, reproductive health, or women's health environments

Benefits

• Comprehensive health insurance
• Generous PTO offering
• Vision insurance
• Base salary of $120,000 - $180,000
• 401(k) with employer contribution
• Performance-based bonus opportunity
• Dental insurance

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