Front Office Supervisor

Location: Leta Santa Barbara Goleta, Tapestry Collection, Goleta, CA 93117, USA Description Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. We’re a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Benefits We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre‑paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long‑term disability, paid time off, wellness programs, hotel discounts and much more! Essential Job Functions Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy Respond promptly and effectively to guest questions and requests Foster strong working relationships within Guest Services and with other departments by communicating effectively Optimize the guest check‑in and check‑out process to ensure seamless and accurate experiences Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training Excel at multitasking in a dynamic environment Resolve guest concerns with attentive service recovery Physical Demands Ability to lift, carry, push or pull 10 lbs Stand, walk and work at times in confined spaces throughout the shift in full sight of guests Qualifications Education High School Diploma Any relevant certifications or accreditations Experience 2‑years' combined experience in guest services and supervisory experience in hotels or related professional areas preferred Basic mathematical skills to operate and prepare calculations for financial reporting Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment Full understanding and comfort working on a computer with MS Suite‑Outlook, Word, Excel Previous experience with hotel PMS systems a plus. OnQ *Spire Hospitality participates in E‑Verify* Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c) This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr