Information Process Technician I

Job Title

The purpose of this position is to greet the public, answer questions and direct callers or visitors to sources of assistance. Enter and verify data, create reports, create, maintains and updates computer based records This class works under general supervision, independently developing work methods and sequences.

Examples of Duties

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Answers phone calls, provides information, takes messages, and routes calls.

• Enters, codes, stores, edits and retrieves database records and files.

• Composes letters and memos and types or word processes letters, memorandums, reports or other documents.

• Sorts and distributes mail.

• Develops procedures for translating information into accurate formats and fields.

• Creates and prepares lists for tracking targeted data.

• Prepares and maintains various logs, records and reports.

• Receives cash, check or credit card payments.

• Verifies database records.

• Reviews data entered into the database for accuracy and completeness and corrects errors.

• Assists sworn personnel with locating, transferring and merging data.

• Performs related work as assigned.

Minimum Requirements

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Graduation or GED equivalent.

• Eighteen (18) months of clerical experience, nine of which must have been in computerized record- keeping procedures.

-OR-

• An equivalent combination of education, training and experience may be substituted.

OTHER MINIMUM REQUIREMENTS

• Must be of good moral character, with no criminal or felony record inconsistent with the provisions of this paragraph. Unacceptable will be persons who have been convicted of a felony, or who have any criminal action pending against them.

• An applicant may be disqualified for multiple misdemeanors, an unacceptable criminal record, or multiple traffic violations.

• Must submit to a pre-employment drug screening.

• Must submit to a pre-employment polygraph test.

• Must submit to fingerprinting for criminal history check.

• Applicants who have illegally bought or used marijuana, including medicinal cannabis, within six months of application will be disqualified.

• Applicants who have illegally sold marijuana, including medicinal cannabis, within one year of application will be disqualified.

• Applicants who have illegally bought, sold, or used any controlled substance or narcotic drug, other than marijuana, without a prescription within six years of application will be disqualified.

PHYSICAL DEMANDS

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.