Head Teller

Job Description

Job Description

STATUS: Full Time / Non-Exempt

REPORTS TO: Branch Manager

LOCATION: Delaware Hertel Branch (Buffalo)

HOURS: 37.50 hours per week

COMPENSATION: The starting hourly wage for this position is expected to be $23.50-$24.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.

SCHEDULE: Monday 8:30 – 4:15 / Tuesday 8:30 – 4:15/ Wednesday 9:30 – 4:15 / Thursday 8:30 – 5:15 / Friday 8:30 – 6:15/ Saturdays 8:30 – 1:15

*Hours vary based on business need. Must be available to work 2-3 Saturdays per month or as needed

Position Overview

The primary function of this position is to coordinate the completion of all aspects of Teller operations within the branch, ensuring the daily activities of the Tellers are performed in a timely, accurate, and courteous manner. Other duties include ordering and conducting cash management, as well as, providing leadership and guidance to Tellers through assignment of work, and by providing technical guidance and assistance with sales goals. The Head Teller must be a team player, and role model for others. The Head Teller will promote relationships and the credit union, by referring and selling financial products and services that best suit our members’ needs.

Employment Expectation

Perform all responsibilities in a manner that serves The Summit’s Mission “We’re here to improve our members’ lives” and upholds the credit union’s values of Respect, High Standards, Inspire, Integrity, and Care.

Essential Functions

• Direct Teller staff: assist in coaching, training and development of Tellers.
• Assist Tellers in solving member problems, serving as an operational reference.
• Encourage staff input on improvements.
• Build and maintain teamwork.
• Order and maintain vault cash.
• Schedule work hours and breaks for all Teller personnel.
• Make exceptions to policy as appropriate, and within authority
• Make appropriate and timely suggestions about products and services to members.
• Make effective referrals to other specialists when appropriate
• Meet sales goals as determined by management.
• Accurate completion of required audit logs.
• Adhere to credit union and departmental policies and procedures.
• Balance, maintain, and audit cash dispense machine(s), vault, ATM, etc.
• Audit ATM and cash drawers, according to policy.
• Investigate Teller losses, and institute a corrective flow of work.
• Research and resolve member questions, problems, and concerns by telephone, written correspondence, or in person.
• Assist with the coordination of day-to-day operations of the branch, in conjunction with the branch management.
• Mentor new Tellers and Senior Tellers
• Role model all expected behaviors to Teller staff.
• Update and document information learned about members on the system.

Other

• Ability to step in for the Branch Manager during times of absence.
• Assist branch management with any other duties, as assigned.
• Work overtime if requested by management.
• Complete monthly reports to be given to management.

Qualifications

Education/Experience: An equivalent combination of the following:

• High School Diploma/Equivalency required.
• Minimum two- three years’ prior Teller and sales experience.
• Prior leadership experience.

Skills/Abilities

• Effective communication skills, including listening skills.
• Excellent interpersonal skills.
• Ability to build member relationships and promote member loyalty.
• Strong attention to detail and excellent organizational skills.
• Ability to work with minimal or no supervision.
• Ability to cross-sell credit union products and services.
• Strong math, communication and keyboarding skills required.

Working Environment

• Must be able to sit and or stand for an extended period of time in a normal office environment.
• Occasional lifting required.

Safe Work Performance Expectations

We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct.

EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.