Senior Social Services Case Manager

Job Details Job Location: Liberty Court Public Housing - Dover, DE 19904 Job Vacancy: Senior Social Services Case Manager Opening date: 06/10/2026 — Closing date: 06/24/2026 Salary: $43,834.00 per year, Full-time Office location: Liberty Court — Dover Summary These non‑State positions are responsible for case management work at the full performance level, counseling and assisting clients to meet personal, social, health and economic needs. The incumbent works under the direct supervision of a technical or administrative supervisor and is responsible for long‑term/short‑term determination, development and implementation of a service plan to meet individual client needs in a cost‑effective, timely and productive manner. The role involves re‑determining client status, extensive client interaction, and coordination with service providers, social service agencies and resources to see the case through to completion. The incumbent performs service evaluations, site monitoring and client counseling, authorizes services, and collects, analyzes and evaluates progress to ensure treatment goals are met. The incumbent may collaborate with other professionals in developing teamwork plans and recommend/authorize changes to coordinate agency efforts. Essential Duties and Responsibilities Interview client, family and/or professional sources to determine client needs for a variety of social services which may include employment, job search and basic skills remediation. Develop a comprehensive cost‑effective service plan utilizing in‑house sources, referrals and contracted providers. Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency, and authorize and recommend changes and adjustments as needed. Maintain comprehensive case records, summaries, statistical and narrative reports and complete required forms. Establish effective working relationships with clients, families, community and professional sources. Provide specialized casework and counseling services in such areas as protective and options counseling. Provide direct casework service through individual/group conferences, counseling and/or site visits. Supply information and responses to inquiries regarding services for clients, families, community and government agencies. May provide supportive casework to clients. Job Responsibilities Knowledge of program criteria, services, resources and standards of health care, cost factors and service delivery. Knowledge of social work/counseling techniques, practices and principles. Knowledge of agency, State and Federal rules and regulations, community resources and human behavior. Knowledge of information systems, federal and state reporting requirements. Knowledge of principles, skills and process of case management. Skill in interviewing, oral and written communication and interpersonal relations for effective interactions with client/family/providers and agencies. Skill in problem solving, analysis, interpretation, application of laws, regulations and policy. Skill in mathematical computation, time management and case management and maintenance. Ability to accurately determine client needs, recommend action plans and assess agency/provider service delivery and performance. Ability to gather, compile and record information for comprehensive statistical and narrative reports and summaries as required. Ability to establish and maintain effective working relationships with clients/families, providers, agencies and the public. Minimum Qualifications Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs. Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. This position requires the successful completion of a criminal background screening and a valid driver's license. Benefits These include up to 15 vacation days and 15 sick day leave accrual, up to 13 paid holidays a year, liberal retirement benefits, immediate access to health, short‑ and long‑term disability, and life insurance plans and voluntary dental, vision, and various supplemental benefit options. Application Procedures Applications must be completed by the closing date on our website Click on About Us, Employment, Click Here to View All Current Openings, Select job, Scroll Down & Click Apply Now. Contact: email: View email address on click.appcast.io DSHA IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER. As an equal opportunity employer, DSHA provides an employment environment that supports and encourages the application of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Accommodations are available for applicants with disabilities in all phases of the application and employment process. Please call DSHA at View phone number on click.appcast.io or View phone number on click.appcast.io with any questions or requests. TTY/ ASCII/ VOICE/ VCO users may utilize the Telecommunications Relay Service (TRS) at View phone number on click.appcast.io. Direct deposit of pay is a condition of employment. Failure to agree to participate in direct deposit will result in the withdrawal of offer of employment. DSHA has a lag pay system. #J-18808-Ljbffr