Client Care Specialist

Hi. We’re New Horizons In-Home Care. We care for older adults beginning to need some help around the house, seniors who want to continue living at home, individuals with disabilities, and medically fragile children. We’ve been providing care to the Oregon community for over 30 years.

We’re looking for a Client Care Specialist to join us at our award-winning, people-first company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

We believe great care starts with taking care of our people. And this role is essential to delivering our mission to empower well-being through comprehensive care and companionship.

Why people love working at New Horizons:

We’re a people first company. That means everyone earns a living wage with endless opportunities for growth within the company. We’re proud of our popular staff incentive program, where you can earn points for everyday successes. Cash in points for fun prizes—our prize catalog is filled with 10,000+ options! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

Responsibilities:

• Coordinate and monitor services, including tracking of client activities in relation to the client's care plan
• Oversee the maintenance of comprehensive client files and other documentation of all client encounters
• Perform home visits as needed
• Receive and process telephone calls and electronic communications
• Assist in development of home service plans
• Ensure Oregon Administrative Rules are followed

Qualifications:

• High School Diploma or GED equivalent
• Valid Oregon Driver License with valid auto insurance
• 2+ years in care management preferred
• Possess strong written, verbal, and presentation skills with diverse populations
• Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail

New Horizons is an Equal Opportunity Employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. We provide equal employment opportunities to all persons, regardless of age, race, color, religion, marital status, national origin, disability, veteran status, gender identification, sexual orientation, or any other protected characteristic.