Project Manager III

Description

Job Title

Project Manager 3

Position Description

Client is standing up a centralized program management function to support strategic firms adopting Client Accountant Suite. We're hiring a Technical Project Manager contractor to support the day-to-day operation of this function: tracking issues raised by firms, keeping the status tracker current, and helping route problems to the right product and cross functional teams. You'll work closely with the Principal PMO leading the program and with firm-facing, product, and engineering stakeholders as well as sales and GTM across the business.

Roles Responsibilities

• Serve as a point of contact for issue and feedback intake from Strategic Firms, triaging with enough technical depth to distinguish a genuine bug from a config/setup/permissions issue before it goes to product or engineering

• Maintain and update the tracker of themes and issues - status, owner, aging, technical root cause where known - and keep it audit-ready for stakeholder reporting

• Partner directly with engineering to understand root cause (e.g. API/integration failures, data sync issues, Role Bases Access problems, SSO) and translate it into plain language for non-technical stakeholders

• Ask engineering the right technical follow-up questions so issues move forward

• Track firm-level status (RYG) across the assigned Firm portfolio and flag items at risk of becoming escalations

• Support in preparing biweekly stakeholder status updates and the stakeholder dashboard

• Track technical dependencies and escalations - whether an item is blocked on an engineering fix, a product decision, or a firm-side configuration issue - and surface blockers early

Skills

• 5+ years of technical program/project management experience, ideally supporting a SaaS integration, API, or platform product

• Comfortable reading a Jira ticket, log excerpt, or technical doc directly, without needing it translated first

• Strong organizational skills - comfortable owning a tracker/system of record and keeping it accurate under a steady flow of new items

• Clear written and verbal communication; able to translate technical issues into plain language for a non-technical stakeholder audience

• Clear written and verbal communication; able to secure documentation highlighting technical issues and serve as conduit of these issues back to product teams

• Experience working cross-functionally with customers, engineering, product, and business stakeholders

• Comfortable operating with limited day-to-day oversight

• Proficiency with AI tools (Cursor, Claude, Gemini, etc)

• Prior experience as a Technical Program Manager, Technical Account Manager, or Solutions Engineer

• Familiarity with accounting software, practice management software or accounting firm ecosystem

• Experience with tools such as Smartsheet, Airtable, or similar tracking/dashboard platforms

• Prior experience supporting an escalation or partner-success function

• Technical Domain Expertise: Leverages technical domain expertise and a deep understanding of the software development lifecycle and agent-driven development to rapidly onboard, partner with technical SMEs, and deliver on tech strategy. Applies AI and emerging tools as thought partners to accelerate analysis, shape technical approaches, and deepen influence on product and platform decisions.