ASC Graduate Assistant - NFWS (2026/2027)

ASC Graduate Assistant - NFWS (2026/2027)

Position Recruitment Information

Job Title - ASC Graduate Assistant - NFWS (2026/2027)

Student Position Type - Non Federal Work Study/La Verne Work

Appointment Type - Part-Time

Work Schedule - This position will require 20 hours per week. We offer flexible work hours, based on the student worker's availability. This is an on-campus position.

Hiring Manager - Savannah Garcia, Selena Cordar

Number of Vacancies - 2

Position Summary Information for Announcement

University Overview - Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a universityit's a home for passionate individuals like you. At the University of La Verne, we embody four core values that set us apartEthical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here. With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education. Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!

Diversity Statement - The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

Job Description Summary - The ASC Graduate Assistant serves as the customer service representative for the Academic Success Center, handling inquiries and communications from students, faculty/staff, and student employees. The Graduate Assistant assists with ASC scheduling, recruitment processes, employee onboarding, and auditing and outreach for distinct student populations served by ASC supports. In addition, the Graduate Assistant coordinates class visits, designs and facilitates workshops and/or trainings, and supports special projects assigned by ASC Professional Staff, maintaining appropriate data reporting for all efforts.

Specific Duties - Serve as the customer service representative for the ASC, handling student, faculty, and staff requests and communications (via phone and email) as well as serving as a liaison between student employees and professional staff, troubleshooting and yielding questions and/or concerns, providing support as necessary to ensure efficient operations Assist with ASC scheduling, including creating employee accounts in the system, inputting and changing staff availability, managing appointments, and making updates to the drop-in schedule on the ASC Portal. Communicate details and verify, as necessary, with appropriate stakeholders. Assist with recruitment processes such as soliciting employee referrals, performing student outreach, logging applications, scheduling and coordinating student employee interviews and skills tests for ASC professional staff, updating ASC applicant tracking spreadsheet, and soliciting and logging faculty recommendations. Lead the initial ASC student employee onboarding session, ensuring new employees understand the ASC's philosophies and aims as it relates to student success, as well as discussing policies and procedures and the ASC Portal. Assist employees with accessing their staff zoom account and with creating their signatures in Outlook, as well as any relevant templates for session summaries. Schedule additional onboarding training relative to ASC practice with appropriate ASC Supervisor. Assist with logging and auditing academic coaching requests and/or early alerts, performing outreach where relevant according to ASC processes. Schedule and coordinate ASC class visits, making necessary appointments on ASC student employees' schedules and communicating class visit details to appropriate stakeholders. Collaborate with ASC professional staff on ASC initiatives, including outreach, initiatives designed to promote the ASC to the campus community (e.g. SOAR, Orientation, etc.), training and workshop development and facilitation, etc. Develop supplemental materials as assigned by ASC Professional Staff (spreadsheets, resources, etc.), and assist ASC professional staff with any special requests, projects, etc. Gather and report accurate data for all work completed, including projects, workshops/trainings, etc. Other duties as assigned.

Minimum Qualifications - Customer service experience Familiarity with Microsoft Suite, especially SharePoint and One Drive Proficient in Google platforms: Drive, Sheets, Slides Proficient with email and phone etiquette Approachability and desire to serve others Effective written and verbal communication Organized and detail-oriented as well as self-motivated and employs initiative Must be a ULV student in graduate program

Preferred Qualifications - Familiarity with Excel Interest and desire to serve in support services Practiced in developing and facilitating training and/or presentations

Benefits Summary - Employees are eligible for the following benefits: One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours. University of La Verne Defined Contribution Retirement Plan can contribute employee voluntary contributions, excluding wages derived from federal work study funds. In accordance with the Affordable Care Act (ACA), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne. Covered under the University of La Verne Workers Compensation Insurance.

Location - La Verne Main Campus

If Other, please specify.

Physical Demands Summary - The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally.

Do the essential functions of this job require lifting? - No

If yes, list maximum weight and duration

Describe work environment - Office Setting

Hiring Pay Rate

Hourly Rate - Other

Posting Detail Information

Posting Number - 2024-251564SE

Special Instructions to Applicants

Open Date - 07/01/2025

Close Date - 09/01/2026

Open Until Filled - Yes

Quick Link -

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • HigherEdjobs.com
   • AcademicCareers.com
   • University of La Verne Website
   • Referred by University of La Verne Employee
   • Other
2. * What is/was your major field of study? (Open Ended Question)
3. * Cumulative GPA? (Open Ended Question)
4. * Anticipated Graduation Date? (Open Ended Question)
5. * Name and email address of University of La Verne faculty member for departmental recommendation. (Open Ended Question)
6. * What are the last 4 numbers of your ULV identification number? (Open Ended Question)
7. * Do you have another student employment position on campus? (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcripts
2. Letter of Recommendation 1
3. Letter of Recommendation 2