Personal Care Specialist (Full Time)

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. Responsibilities Engage with and assist patients and/or customers in a customer-facing, intimate retail environment Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge. Promote a work environment that is positive, communicative, patient and/or customer-oriented Assist in verifying order deliveries for accuracy Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints Ensure local and state cannabis regulations are properly enforced and upheld Ensure sales floor is properly stocked and presence of the store is well maintainedand compliant Maintenance of hard copy files as required Follow security measures and safety complianceprocedures Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary Other duties as assigned Qualifications At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs Must have reliable, responsible, and dependable attendance Must be 21 years or older Must pass all required background checks including state-specific cannabis employment requirements Possess valid driver’s license or state ID Must be and remain compliant with all legal or company regulations for working in the cannabis industry Prior cannabis experience not required Additional Requirements Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday) Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary Remain in a stationary position, if required, to meet the needs of the business Converse and communicate with individuals and groups of people directly Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email Prepare patient and/customer orders by moving and placing products Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries Move inventory and materials weighing up to 30 pounds independently Position self to move inventory and materials in storage areas Skills Consistent demonstration of excellent customer service skills Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred Ability to establish and maintain effective working relationships with all employees Ability to listen well and effectively communicate, both verbally and in writing, with various audiences Previous experience with POS systems Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures Employee must be able to follow instructions as directed and incorporate constructive criticism from managers Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements. Working Conditions Patient and/or customer-facing environment Ability to work outdoors invarying and sometimes adverse weather conditions Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent Our Mission: To promote well-being through the power of cannabis. We’re humble—We prefer quiet confidence and don’t shout about our success. We’re hardworking—We put our heads down and get the job done. We’re grateful—Working in our industry is a privilege and an act of service. We’re transparent—Honest and open communication keeps us healthy as an organization. We’re collaborative—And believe good ideas can come from anywhere. We have a growth mindset—One that’s grounded in well-being. At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace. We can't wait to meet you. Create a Job Alert Interested in building your career at Green Thumb? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Country * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are your compensation expectations for this role? * Are you a former Green Thumb Industries (GTI) or RISE Dispensary employee who has been on the GTI payroll or has been employed by a GTI managed/affiliated business? * Select... If you were referred by a current Green Thumb employee, please specify the full name of the person who referred you below. Please enter only one name. Will you require Visa sponsorship now or in the future? * Select... Please note that although cannabis is legal under many state laws, it remains illegal under federal law. If you are a lawful permanent resident (Green Card holder), please be aware that employment in a cannabis company may carry immigration-related risks. We strongly encourage you to consult with an immigration attorney before applying or accepting any position. We are sharing this information to allow you to make an informed decision. This notice is provided for informational purposes only and is not legal advice. Green Thumb does not inquire about or make employment decisions based on immigration status, except as required by law. Are you authorized to work in the United States? * Select... Please confirm you are over 21 years of age. * Select... We staff our dispensary to best serve our customers and work schedules may vary. Our shifts include mornings, evenings, weekends, after-hour inventory, holidays, and extended hours during our peak season.Are there any days/times that you're consistently not available to to be scheduled? * Do you have one year of customer service experience? * Select... Our colleagues are expected to use computer systems, websites, mobile applications, and POS systems to assist our customers. What is your experience with these technologies? * Select... Which types of employment are you open to? * Full Time Part Time Choose all that apply Are you currently located in the area in which you are applying? * Select... Please review and respond to the following statement:By completing this application, I understand and represent:All information entered on this application or during the course of my employment is true and correct. Misrepresentation, omission, or concealment of information requested will be reason for dismissal if I am employed.Unless covered by a collective bargaining agreement, if I receive and accept an offer of employment, my employment is at-will. * Select... Voluntary Demographic Questions For government reporting purposes, we ask candidates to respond to the below race and gender self-identification survey. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Green Thumb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. How would you describe your gender identity? Select... Select... How would you describe your racial/ethnic background? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities including mobility, communication (seeing, hearing, speaking), learning? Select... Are you a protected veteran or active member of the United States Armed Forces? Select... #J-18808-Ljbffr Green Thumb