Retail Assistant Manager

Retail Assistant Manager - Miami, FL The Retail Assistant Manager for our Miami showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership and positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full‑time schedule of Tuesday through Saturday. This role is in‑person at our Miami showroom location. The targeted budget for this position is $60,000–$62,000. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities Assist in the recruitment and management of a Customer Experience team in a fast‑paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. Conduct in‑person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. Problem‑solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll‑outs, decor and signage maintenance and regular visual merchandising reviews. Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. Specific Qualifications Must have experience managing people in retail or direct‑to‑consumer sales, store leadership or keyholder experience a plus. Must demonstrate a proven track record of recruiting and growing high‑performing and accountable teams. BA degree or equivalent preferred. A true passion for helping people and creating positive customer service experiences. Highly organized with focus on execution, problem‑solving, and improving processes. Motivated self‑starter with high efficiency work style, while maintaining attention to detail. Excellent written and verbal communication. Ability to think critically and adapt quickly in a flexible environment. Exceptional time management skills and accountability. Team player with the ability to work collaboratively to achieve business goals. Robust CRM software experience. Entrepreneurial spirit / self‑starter. Commitment to respect and inclusion in the workplace. Interest in socially and environmentally responsible organizations and products. What We Offer At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. Through regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Set Schedule. We offer consistent weekly hours and two consecutive days off. Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account. Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling and more. Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings. Employee Discounts. A generous discount on our jewelry. Sales Incentive Programs. Recognition and reward for performance. Mental Wellness Perks. Access to mental health resources, self‑care apps and seminars. Giving Back and Volunteer Opportunities. Support for local initiatives and team volunteering. Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Coverage starts on the first day of your second month. 401(k) match. Paid Time Off. Accrue three weeks of PTO in your first year. Parental Leave. Paid parental leave to bond and care for new additions. Disability and Life insurance. 100% employer‑paid. Pre‑Tax Commuter Benefits. How To Apply & What To Expect If you are interested in growing with Brilliant Earth, submit a resume and cover letter explaining why you want to join our mission and team. Include a sentence about your favorite shape of diamond. You’ll receive an email confirming receipt and can expect an update within a week. The interview process includes a phone call with recruiters, an online exercise exploring our website and common customer inquiries, and video calls with senior Customer Experience leaders. Notice to Los Angeles, CA Applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified applicants with arrest or conviction records will be considered in accordance with the Philadelphia Fair Criminal Record Screening Standards. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law may be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require a lie detector or similar test as a condition of employment. An employer violating this law is guilty of a misdemeanor and subject to a fine not exceeding $100. For assistance or reasonable accommodation completing an application or during the interview process, contact View email address on click.appcast.io. #J-18808-Ljbffr Brilliant Earth