Building Automation Service Specialist

Building Automation Service SpecialistThis position supports our Baltimore, MD branch, which serves customers throughout the greater Baltimore area. It also supports a team dedicated to the Eastern Shore, primarily based in Millsboro, Delaware. While the role is centered in that region, occasional overnight travel—up to three consecutive days—may be required to assist customers across the service area.Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.As a Service Specialist, you will:Execute digitalization and standard service operations strategiesWork with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnelFollow safety requirements as outlined by Siemens and customers and successfully completes assigned training as outlined in the training pathFollow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintains tools and test equipmentSupport after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned. Performs repairs as directed on all automation system typesBe responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedulesMaintain complete and accurate documentation of services performed and generates reports within Siemens toolsProvide instructions to customer personnel regarding proper system operations and assists with trainingIdentify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and performs system checkout and startup on projectsWork overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)Work rotational on-call and/or minimal overnight travelParticipate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs performs other duties as assignedYou will make an impact with these qualifications:Basic Qualifications:1+ years of experience servicing electronic control or HVAC equipmentElectro-mechanical experience (either in a previous role or through education) and user PC/software skillAbility and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditionsMust be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassistedExperience with Microsoft Office (Word, Excel, and Outlook)Ability and willingness to work overtime when neededMust be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle programLegally authorized to work in the United States on a continual and permanent basis without company sponsorshipPreferred Qualifications:High school diploma or state-recognized GEDSpecialized skill training/certification1+ years of experience installing and servicing electronic control or HVAC equipmentKnowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operationsEngineering and programming (PLC or BMS) backgroundKnowledge of building system communication protocols (BACnet, Modbus, TCP/IP)Ready to create your own journey? Join us today!We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Equity and Inclusion in our Diverse Global WorkforceWe value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.