Technical Analyst II
UFP Industries, Inc.
- # Technical Analyst IIApply: Grand Rapids, MI (IT Building): Full time: Posted Today: End Date: October 29, 2026 (13 days left to apply): R23104**Job Summary**The Technical Analyst II provides Tier 2 support and serves as an escalation point for Tier 1 teams. This role resolves issues with workstations, printers, networks, business applications, Microsoft 365, and vendor-supported systems across manufacturing facilities, corporate offices, and remote locations, partnering with internal IT and vendors to deliver excellent service and minimize downtime. **Principal Duties and Responsibilities*** Provide Tier 2 support for hardware, software, endpoint, network, and printer-related issues.* Troubleshoot escalated Tier 1 issues through resolution or further escalation to the appropriate internal team or vendor* Demonstrate excellent verbal and written communication skills* Support PC hardware and software in client-server environments* Apply advanced technical troubleshooting skills* Maintain working knowledge of Microsoft Active Directory, Entra ID (Azure ID), SCCM, Intune along with other server technologies* Support tablets, peripherals, scanners, and mass storage devices* Apply advanced knowledge of LAN and WAN technologies, including routers, firewalls, switches, wireless access points, and VPNs* Maintain expert knowledge of Microsoft Office applications* Manage incidents, service requests, assets, and documentation using ServiceNow, Freshworks, or similar ITSM platform.* Create and maintain Knowledge Base articles, support documentation, and technical procedures* Set up and support timeclocks* Perform software deployments, operating system installations, reimaging and upgrade operating systems* Manage hardware warranties, repairs, and RMAs* Support and maintain printers* Travel up to 25% as required* Perform other duties as assigned **Qualifications*** Minimum high school diploma or equivalent College-level IT coursework and/or certification preferred* Minimum of 3 years of experience in a help desk or IT support role* Strong customer service, communication, and documentation skills.* Advanced understanding of operating systems, business applications, printing systems, and network systems* Advanced technical diagnostic skills Knowledge of IT applications, processes, software, and equipment* Experience with ServiceNow, Freshworks, or similar ITSM platforms.* Experience supporting manufacturing environments, production facilities, or remote locations.* Experience managing multiple priorities in a fast-paced support environment.*The Company is an Equal Opportunity Employer.*
- J-18808-Ljbffr UFP Industries, Inc.
Vacancy posted 2 days ago
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