Intake Specialist

HEAP Intake Specialist

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, and East Brookfield. We are a team of 135 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

Position Summary

The Home Energy Assistance Program (HEAP) is a free resource available to help eligible households pay a portion of winter heating bills regardless of how they heat their home. WCAC's HEAP program serves households throughout Worcester County. WCAC seeks to hire and train a full time Intake Specialist responsible to gather applicant information to process the completion and accuracy of the HEAP applications.

Qualifications

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways.

• High School Diploma or GED/HISET equivalent required; an associate degree preferred.
• Ability to handle incoming and outgoing calls for the agency and to greet clients and visitors.
• Strong communication skills and experience dealing with customers in person preferred.
• Strong organization skills, attention to detail is required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required. Demonstrated ability to learn and adapt to new software, databases, and technology.
• Embraces and promotes diversity, equity, and inclusion initiatives.
• Must be able to remain in a stationary position for extended periods; occasionally move about the office to access files, equipment, or other workspaces; and occasionally lift or carry items up to 50 lbs.
• Must be able to operate standard office technology including a computer, telephone, multifunction printer, and other devices and software systems required to perform job duties.
• Ability to speak Spanish or other languages, a plus.

Other Requirements

• May be asked to work extended hours during the peak of the fuel season.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.