General Manager - Home Care

Job Summary:

The General Manager (GM) is responsible for the daily management and coordination of all non-clinical operations within their designated office. This includes caregiver scheduling, client satisfaction, staff supervision, and administrative oversight. The GM ensures consistent execution of company policies, adherence to state regulations, and alignment with the overall mission and goals of Haddon Home Care. This role serves as a key point of contact for both caregivers and families, providing leadership, support, and accountability across the office team.

Organizational Relationship:

Reports directly to the Chief Operating Officer (COO).

Occupational Exposure Category:

C: No exposure to blood borne pathogens

Qualifications:

• Bachelor's degree in Business, Healthcare Administration, or a related field preferred.
• Minimum 3–5 years of management experience, preferably in home care or healthcare.
• Strong understanding of scheduling, compliance, and caregiver-client matching.
• Excellent communication, organizational, and leadership skills.
• Proficient in Microsoft Office and scheduling systems.
• Ability to work in a fast-paced environment with multiple priorities.
• Valid driver's license and reliable transportation.
• Ability and willingness to travel locally as needed.

Responsibilities:

Scheduling & Client Coordination

• Oversee the daily scheduling of caregivers to ensure all shifts are filled appropriately.
• Coordinate caregiver-client matches based on skills, location, availability, and preferences.
• Communicate schedule changes and confirmations with caregivers and families.
• Conduct follow-up with new caregiver placements to ensure satisfaction and appropriate fit.

Staff Management & Support

• Supervise office coordinators and administrative support staff.
• Assist HR with caregiver onboarding, training, and performance monitoring.
• Participate in evaluations, disciplinary actions, and caregiver recognition efforts.
• Promote a positive, respectful, and collaborative work environment.

Compliance & Quality Assurance

• Conduct monthly audits of caregiver and client files to ensure compliance with state regulations.
• Report incidents or concerns promptly to the COO and maintain proper documentation.
• Support field supervision and documentation review efforts as needed.

Client & Family Communication

• Maintain regular contact with clients and families to assess satisfaction and address concerns.
• Coordinate with the Care Navigation team to align service plans with scheduling.
• Respond promptly to service requests, concerns, or complaints and provide resolution.

Office Operations

• Oversee general office functions including phone coverage, supply inventory, and vendor coordination.
• Support marketing efforts by tracking materials and participating in community outreach as needed.
• Ensure timely and accurate documentation, data entry, and reporting for operations.

Functional Abilities:

Must be able to travel locally for client visits, caregiver supervision, and community events.

SPECIAL SKILLS/CERTIFICATIONS REQUIRED:

None required, though leadership and operations training are preferred.

SPECIAL EQUIPMENT TO BE OPERATED:

Computer, office equipment (phone, fax, copier, etc).

SPECIAL EMPLOYER POLICIES OR LIMITATIONS TO BE REQUIRED:

None.