Sr. UX Researcher

Company Description

A leading chain quick-serve restaurant brand known for creating category-leading customer experiences. This brand is obsessed with delivering differentiated customer service in every interaction. Hospitality is built into their brand.

Contract Details

• 40 hrs/week
• 6 month contract with high likelihood to extend through 2027
• Hourly Rate: $80-85/hr (based on experience)
• Start date - Sept 2026
• This position is in Atlanta, GA . Hybrid work environment - in-office on Tuesday and Thursday with some flexibility

Job Description

You will play a critical role in supporting the Digital Customer Experience (CDX) team as they tackle two major initiatives in 2026 and into 2027: Menu Transformation and Membership Program Evolution . Working alongside another Senior UX Researcher, you'll focus on executing research studies, synthesizing findings, and helping validate solutions with customers.

Responsibilities

• Execute user testing studies and usability tests across web and mobile platforms
• Synthesize research findings into clear, actionable insights for designers and product teams
• Conduct user research through various methods including interviews, surveys, and observational studies
• Help validate design solutions by putting concepts in front of customers
• Work closely with designers, product managers, and engineers to ensure research informs product decisions
• Create research documentation including summaries, reports, and presentations
• Support discovery efforts for menu transformation and membership program evolution
• Champion user needs by sharing findings with cross-functional teams

Qualifications

Experience Requirements:

• 7-10 years of UX research experience with hands-on execution
• Proven ability to conduct and synthesize user testing independently
• Experience working with product teams who may not always know exactly what they need from research

Essential Skills:

• Exceptional listening skills - ability to hear what stakeholders are saying and understand the real problem behind their requests
• Strong at pulling out problems to be solved through research, even when working with inexperienced product managers
• Comfortable working with minimal structure and figuring things out independently
• Ability to turn vague directions into concrete research plans
• Strong analytical and synthesis skills
• Excellent communication and presentation abilities

Working Style:

• Comfortable in environments without extensive process and structure
• Self-directed and proactive
• Able to work collaboratively across design, product, and engineering
• Familiarity with agile environments

Additional Information

Key Success Factors

• Ability to operate independently without extensive hand-holding
• Comfort with ambiguity and figuring out the right approach
• Strong synthesis skills - turning research data into clear insights
• Collaborative mindset for working with cross-functional teams
• Patience and skill in working with stakeholders who are still learning how to partner with researchers

Professional Growth Opportunity

• Be part of major transformation initiatives that will impact millions of customers
• Work on both menu innovation and loyalty program evolution
• Collaborate with experienced researchers who can mentor and guide
• Contribute to a company undergoing exciting changes with new leadership focused on digital innovation

We Are Rosie provides strategic consulting and talent solutions for the marketing industry. We partner with more than 200 of the world's biggest brands and agencies to help them solve unique marketing challenges with the best people, swiftly and at scale. Founded by former advertising executive Stephanie Nadi Olson in 2018, We Are Rosie is on a mission to redefine how marketing works, with an inclusive, human-centric approach that's better for business and better for marketers. Our company has been recognized as an industry trailblazer and earned many accolades, including being named to the 2023 Global Top 100 Inspiring Workplaces, the Inc. 5000 2022, and Adweek's Fastest Growing Agencies in 2021.

We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, marital status, or any other status protected under federal, state, or local law.