RN -International Patient Services

Overview The Registered Nurse (RN) will serve as the clinical lead for international patients and their families seeking care at Henry Ford Health (HFH). This role involves coordinating care between HFH physicians and their teams, and facilitating communication between patients, families, and government officials. Key Responsibilities Coordinating all aspects of international patient care Intake Medical record collection Physician coordination Scheduling Concierge services Meet‑and‑greet services Problem‑solving Managing incoming calls and emails After‑hours support to meet departmental and patient/family needs Leading communication between HFH Patients and families Embassy officials Providing timely responses and updates per department requirements Ensuring accurate cost estimates Financial clearance in accordance with department policy and protocol Collaborating with department coordinators Timely patient registration Scheduling of appointments and procedures Reviewing international patient medical records daily and providing updates to International team Relevant government entities Leading Medical record collection Dissemination of records as requested Travel Requirements Domestic and international travel may be required, including: Canada Middle East India China Africa Latin America Other regions Local travel expectations: Use of personal vehicle Mileage reimbursement per HF Health policy Flexibility required for: Weekend travel Holiday travel Principal Duties and Responsibilities Partnering with U.S. embassy staff Foreign embassy staff To promote Henry Ford Health and facilitate international patient travel Coordinating care and treatment plans by Working with HFH physicians Ensuring seamless clinical communication Maintaining continuity of care Collaborating with Pricing Central Business Office To obtain accurate patient care estimates Supporting clinical processes, including Collecting medical records and imaging Assisting in treatment plan development Guiding patients through care navigation across HFH facilities Leading and coordinating Remote second‑opinion consultations between international patients and HFH providers Demonstrating Cultural sensitivity Awareness of international constraints Serving as Clinical lead for IPS department coordinators Providing guidance, oversight, and support Role Requirements High level of clinical expertise Frequent telephone engagement Advanced computer and technology proficiency Strong cultural awareness Performance Expectations Ensure work is: Accurate Efficient Completed within established timelines Maintain: Patient‑centered focus High level of professionalism Customer Service Expectations Communication Understanding Sensitivity Teamwork Ownership Motivation ExcellenceRespect Additional Expectations Practice customer service skills through: Ongoing training In‑services Personal Qualities Self‑directed Flexible and team‑oriented Demonstrates: Teamwork Initiative Willingness to learn Open to new learning experiences Accepts and respects diversity without judgment Demonstrates strong customer service values Physical Demands / Working Conditions Work environment: Normal office setting Minimal exposure to noise, dust, or extreme temperatures Physical expectations: Travel to patient care locations Meet and greet patients and families Escort patients to and from appointments across the enterprise Additional requirements: Ability to travel internationally Education / Experience Required Bachelor of Science in Nursing or related field Proficiency in Microsoft Office: Word Excel PowerPoint (preferred) Strong: Presentation skills Interpersonal skills Excellent: Clinical communication Written communication Verbal communication Must be: Self‑starter Self‑directed Highly organized Strong in interpersonal skills Bilingual fluency required: Arabic or Spanish (spoken and written) Certifications / Licensure Required Current Michigan RN licensure Valid: U.S. passport Canadian passport Additional Information Organization: Corporate Services Department: International Patient Services Shift: Day Job Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health