Front Desk Associate

Front Desk AssociateHand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.Responsibilities:Greet and check in clients with a warm, professional demeanorSchedule and manage appointments using spa booking softwarePromote and sell spa memberships, packages, and retail productsHandle client inquiries, concerns, and follow-ups with excellent customer serviceProcess payments and maintain accurate transaction recordsCoordinate with massage therapists and estheticians to ensure smooth daily operationsMaintain a clean, organized, and inviting front desk and lobby areaRequirements:Previous customer service, front desk, or receptionist experience preferredStrong communication and interpersonal skillsSales-driven mindset with the ability to meet membership and retail goalsAbility to multitask in a fast-paced spa environmentProficiency with scheduling software or point-of-sale systems is a plusFlexible availability including evenings and weekendsPositive, professional attitude and a passion for wellness and hospitalityAbout Us:Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day. Compensation: $15.00 - $17.00 per hour