Service Now Business Analyst with 8+ years of experience

ClifyX

Expert-Level Service Now Business AnalystApple Tools and Automation Team is looking for an expert-level Service Now business analyst who's primary responsibilities will be:Understand and apply effective analysis of business requirements as they relate to ServiceNow Catalog Item creation and enhancementExcellent communications skills: ability to map requirements to Service Now implementation details; ability to advise customers on how Service Now can meet their requirementsAt least 4 years direct Service Now experience beyond typical user interaction (development experience not required)At least 7 years of IT business analysis, with a strong background in IT. Data center operations experience preferredStrong knowledge of the following modules: Incident Management, Problem management, Performance Analytics and Reporting, Service-Level ManagementGood knowledge of the following modules: Asset Management, Config Management, Agile framework, Service Now Geneva releaseWork directly with in-house Service Management Office to drive catalog item workSelected candidates will be given a phone screen interview on business analysis. If they meet the BA requirements, they may be invited to a second interview to discuss their Service Now experience in detail.The position is on-site in Newark, CA ClifyX

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Vacancy posted 4 days ago

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