IT Support Specialist

Job Description

Job Description

IT Support Specialist
Location: Birmingham, AL (this role includes approximately 10% travel to jobsites)
Reports to: IT Manager
Employment Type: Full-time

About Creature
Creature is a vertically integrated design-build firm pioneering the Design, Manufacture,
Construct (DMC) methodology for healthcare facilities. Our teams work across design,
manufacturing, and field execution—all powered by reliable technology infrastructure. The IT
Support Specialist keeps that infrastructure running.

Purpose of the Role
Provide rapid, reliable technical support across hardware, networking, and systems to keep
Creature's teams productive. You'll respond to user issues, troubleshoot problems, and escalate
appropriately. This is hands-on technical work where speed, accuracy, and clear communication
matter every day.

Core Accountabilities
Daily Break-Fix & User Support
Own the ticket queue. Respond to hardware, software, and connectivity issues with urgency.
Troubleshoot at the root, document solutions, and close tickets with accuracy. If you can't solve
it, escalate clearly to the IT Manager.
Hardware & Equipment Management
Support hardware deployment, setup, and maintenance. Image machines, manage peripherals,
inventory equipment, and coordinate with vendors on repairs or replacements.
Basic Network Support
Assist with network troubleshooting, connectivity issues, and device configuration. Work within
established network architecture under the IT Manager's direction.
Systems & Documentation
Maintain accurate ticketing records. Document problems and solutions so patterns emerge and
knowledge builds. Keep system documentation current.
IT Onboarding Support
Set up new hire equipment, provision access, verify systems work, and confirm user readiness
on Day 1.

What Exceptional Execution Looks Like
You close tickets fast and right—users don't come back with the same problem twice. Hardware
flows smoothly: new equipment is ready on time, repairs are tracked, inventory is accurate. You
know when to escalate and do it clearly, with full context for the IT Manager. Your
documentation helps the team learn from recurring issues. You're reliable—people trust you to
show up, solve the problem, and communicate clearly.

Traits That Define Success
Ownership
Own your tickets and your response time. If you don't know something, find out—don't guess.
Bias for Speed
Users are waiting. Troubleshoot methodically but move fast.
Conscientiousness
Document what you fixed and why so the next person (or next time) has the answer.
Clear Communication
Explain technical issues to non-technical people without condescension. Tell users what to do
and why.
Reliability
Show up, follow through, take care of details.

Qualifications
Must-Have
High school diploma or equivalent; ongoing technical education (certifications, training)
expected.
Strong troubleshooting mindset and comfort learning new systems quickly.
Basic hardware knowledge: desktops, laptops, peripherals, monitors.
Familiarity with Windows and/or Mac operating systems.
Ability to follow documentation, ask questions, and work independently on routine tasks.
Professional communication skills—you'll interact with people across the company.
Preferred
Bachelor's degree in Information Technology, Computer Science, or related field.
CompTIA A+ certification or in progress.
Basic networking knowledge (TCP/IP, DNS, DHCP concepts).
Experience with helpdesk or technical support.
Familiarity with ticketing systems or IT service management tools.

Why Creature
This is a hands-on technical role where you'll build foundational skills in hardware, networking,
and troubleshooting. You'll work for an IT Manager who expects you to learn, ask good
questions, and grow. As you develop expertise, you'll take on more complex issues and build
toward senior technical or specialization roles.
Creature is an equal opportunity employer. We celebrate craftsmanship, collaboration, and
commitment to excellent execution.