Customer Service Representative

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service and ensure that customers get all the help they need on their journeys by inspecting and maintaining equipment. You will also assist customers and use up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Hire Fast, Pay Fast. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. Pay Rate $11/hr - $13/hr U-Haul Offers Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans (if eligible) Paid holidays, vacation, and sick days (if eligible) Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24‑hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey’s SmartDollar Program Customer Service Representative Responsibilities Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone‑based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot, including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment). Drive a forklift (certification offered through U-Haul upon employment). Other duties as assigned. Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications Valid driver’s license and ability to maintain a good driving record. High school diploma or equivalent. Work Environment The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves or shields may be required. Physical Demands The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted. #J-18808-Ljbffr