Customer Service Representative

Job Description

Job Description

Our office is  quickly growing  and we need someone who we can train to fit in our office puzzle! The position offered is full time . Our Customer Service Representative needs to exceed our customers expectations while also  assisting prospects as they call in . 

Prior customer service with an insurance agency for at least 2 year is required.

Apply for the position today by completing the form and completing the assessment.

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls by the third ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Resourcefulness and problem solving.
• Being able to prioritize in the moment.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Answering the phone call with a smile.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Career Growth Opportunities
• Hands on Training