Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Client Service Representative

$18 - $20 per hour

VCA Animal Hospitals

Client Service Representative

If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 10 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.

Summary

As part of the Client Service Representative Team, you will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

As a CSR, you must be a self-starter with strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, and have outstanding communication skills.

Essential Duties And Responsibilities:

  • Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.
  • Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances
  • Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner
  • Accurately posts all payments paid at the time of service to the patient's account.
  • Audits and balances daily payment totals to treatment/s received or being received to a patient.
  • Reviews and finalizes patient accounts prior to the close of the work day, with time permitting
  • Must maintain professional and courteous relationships with all team members at all times.
  • Must have predictable and consistent attendance and follow all attendance and lunch policies
  • Alerts department manager of any issues needing further research.

Secondary Responsibilities:

  • Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.
  • Utilizes the correct coding initiative when billing for multiple services during the same encounter
  • Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.
  • Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies. IE Helping the client apply for Care Credit.
  • Utilizes various coding and billing references to resolve complex billing scenarios.
  • Consistently follows internal coding and billing protocols and policies.
  • Demonstrates a commitment to expand coding & billing knowledge by participating in various continuing education opportunities each year.
  • Demonstrates a positive willingness to take on additional assignments and responsibilities.
  • Assisting CSRs and other Coordinators when needed.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Compensation: $18 -$20/ hour Compensation is negotiable based on education, experience, and other relevant credentials. $2/hr Shift differential available for weekend and later hours

Benefits: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

VCA Animal Hospitals
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Client Service Representative in Ontario, CA vacancy
  • $20 - $24 per hour

     ...Adeedo is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services...  ...calls to schedule appointments. Quickly identify client needs, provide solutions, and resolve concerns professionally... 
    Suggested
    Work at office
    Local area
    Monday to Friday
    Shift work

    Service Champions

    Pomona, CA
    5 days ago
  •  ...Client Service Representative – On-Site Events Join our team as a Client Service Representative and be the face of our clients at community events! This entry-level role is perfect for someone eager to learn, grow, and deliver exceptional service. Responsibilities: Assist... 
    Suggested
    Full time
    Local area
    Immediate start

    Ada Business Solutions

    Upland, CA
    4 days ago
  • $16.93 - $21.63 per hour

     ...Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates... 
    Suggested
    Hourly pay
    Minimum wage
    Full time
    Temporary work
    Shift work
    Afternoon shift

    Banfield

    Ontario, CA
    1 day ago
  • $16.93 - $21.63 per hour

     ...Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates... 
    Suggested
    Hourly pay
    Minimum wage
    Full time
    Temporary work
    Shift work
    Afternoon shift

    Banfield

    Ontario, CA
    5 days ago
  • $18 - $20 per hour

     ...For over 10 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking...  ...a fast paced environment. SUMMARY: As part of the Client Service Representative Team, you will help set the tone for the practice as we... 
    Suggested
    Daily paid
    Shift work
    Weekend work

    VCA Animal Hospitals

    Ontario, CA
    5 days ago
  • $16.93 - $21.63 per hour

     ...internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Position Description Client Service Coordinator - Job Description.docx 1 of 3 Last Revised: 08/20/2013 JP JOB TITLE Client Service Coordinator TEAM Hospital FUNCTION... 
    Hourly pay
    Minimum wage
    Full time
    Temporary work
    Part time
    Flexible hours
    Shift work
    Afternoon shift

    Banfield

    Chino, CA
    1 day ago
  •  ...Associate to assist customers with loading their vehicles and to monitor the entrance of the store. This role requires excellent customer service skills, as the Lot Associate often serves as the first and last point of contact for customers. You will help maintain a sufficient... 

    The Home Depot

    Chino, CA
    3 days ago
  • $45k - $90k

    Requisition Number: 232022 Job Description Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is... 
    Base plus commission
    Full time
    Local area
    Weekend work
    Day shift

    Cintas

    Ontario, CA
    1 day ago
  •  ...About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment...  ...reflects our commitment to exceptional service. Key Responsibilities Respond promptly... 
    Immediate start
    Remote work
    Flexible hours

    INSPIRED

    Ontario, CA
    3 days ago
  • $750 per week

     ...consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for... 
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Chino, CA
    3 days ago
  • $17 - $21 per hour

     ...Description Client Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any... 
    Temporary work
    Work at office
    Flexible hours

    Lone Hill Veterinary Center

    San Dimas, CA
    5 days ago
  •  ...About Us Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high-quality products and unparalleled service to our customers across the West Coast. With 800 employees in over 10 states, our success comes from the founding concept that... 
    Work experience placement
    Flexible hours

    Arizona Tile

    Ontario, CA
    1 day ago
  • $100k

     ...sales drive to meet and exceed monthly goals Be an effective communicator both written and verbal Provide excellent customer service and maintain retention Be self-motivated and fully committed to building a profitable business. Qualifications: Sales experience... 
    Hourly pay
    Full time
    Local area

    AAA

    Chino, CA
    3 days ago
  • $18.47 - $20.47 per hour

     ...Customer Service Representative This job is located at: 815 W Holt Boulevard, Suite #301, Ontario, CA 91762 PLS Overview: Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services... 
    Local area
    Flexible hours
    Afternoon shift
    Early shift

    PLS

    Ontario, CA
    4 days ago
  • Family Dollar - 1660 Indian Hill Boulevard - Responsibilities: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recover...

    Family Dollar

    Pomona, CA
    2 days ago
  •  ...assist each member in receiving their specific benefits. Qualifications: Ability to build rapport with members Customer service skills Time management Basic computer knowledge What we offer: Full time work from home Benefits: medical &... 
    Full time
    Remote work
    Work from home
    Flexible hours

    Morphius Corp

    Upland, CA
    1 day ago
  •  ...Customer Service Representative We are looking for a customer focused, highly motivated and ambitious customer service representative. The target is to ensure excellent service standards and maintain high customer satisfaction. Duties Check incoming returned... 

    Employnet Inc

    Upland, CA
    5 days ago
  • $18.25 - $19.25 per hour

     ...accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately... 
    Weekly pay
    Full time
    Part time
    For contractors
    Local area
    Immediate start
    Shift work
    Night shift
    Day shift
    Afternoon shift
    Early shift

    Chevron

    Chino, CA
    2 days ago
  • $21 - $24.62 per hour

     ...Job Title Customer Service Representative Job Description The Customer Service Representative serves as a primary point of contact for members and providers, handling incoming calls with professionalism and delivering exceptional customer service aimed at achieving... 
    Full time
    Work at office
    Local area
    Shift work

    Prime Healthcare

    Ontario, CA
    5 days ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage... 
    Contract work
    Part time
    Local area

    Dollar Tree

    Chino, CA
    3 days ago
  • $45k - $75k

     ...Customer Service Representative We are looking for customer service representatives with exceptional people skills, and the ability to learn...  ..., or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and... 
    Full time
    Remote work

    Morphius Corp

    Ontario, CA
    5 days ago
  •  ...Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy... 
    Local area

    Unifi Aviation LLC

    Ontario, CA
    5 days ago
  • $15 - $23 per hour

    Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and... 
    Hourly pay
    Full time

    Petco

    Pomona, CA
    5 days ago
  • $20 - $24.5 per hour

     ...Position Overview dormakaba is seeking a ​​ Customer Service Representative ​ based in Chino, CA. The ​​ Customer Service Representative ​ is responsible for providing service and support to customers through phone and email interactions and/or order processing activities... 
    Hourly pay
    Work at office
    Worldwide

    dormakaba

    Chino, CA
    1 day ago
  • $19 per hour

     ...Our client, a leading organization in the service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and ensuring exceptional service... 
    Hourly pay
    Permanent employment
    Temporary work
    Work at office
    Monday to Friday
    Flexible hours
    Shift work

    Manpower Group Inc.

    Ontario, CA
    4 days ago
  •  ...Use customer systems and portals to manage real-time updates and reporting Required: High school diploma or GED 25 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion Strong communication and relationship-building skills... 
    Work at office
    Home office
    Flexible hours

    ProAmpac

    Ontario, CA
    1 day ago
  • $90k - $132k

     ...Linde Inc. Customer Service Project Manager Ontario, CA, United States | req29747 What you will enjoy doing You will lead project management for customer supply systems involving cryogenic tanks, vaporizers, pumps, high‑pressure receivers, controls, and instrumentation... 
    For contractors

    Socket

    Ontario, CA
    1 day ago
  •  ...Full-time Description POSITION SUMMARY: The Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules, product inquiries, and service requests. This position coordinates... 
    Full time

    ADDMAN Engineering LLC

    Ontario, CA
    1 day ago
  •  ...is responsible for providing excellent service to the public in a proactive and professional...  ...a professional and friendly demeanor to clients at all times, smiling and greeting all...  ...attitude towards animals.Support and represent IVHS & SPCA core values, programs, policies... 
    Work at office

    Humane Society Of Pomona Valley Inc

    Pomona, CA
    3 days ago
  • $18.25 - $19.25 per hour

     ...accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately... 
    Weekly pay
    Full time
    Part time
    For contractors
    Local area
    Immediate start
    Shift work
    Night shift
    Day shift
    Afternoon shift
    Early shift

    Chevron

    Ontario, CA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Service Representative. Be the first to apply!