Assistant Branch Manager

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement—available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Selection Process As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don’t receive it after applying, check your spam folder. Assessment results are valid for 6 months. Job Summary The Assistant Branch Manager is responsible for coaching, developing and leading branch employees to achieve individual, branch and organizational growth goals while delivering exceptional member service experiences and maintaining operational excellence. This key position is accountable for working with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast‑paced environment, developing tactical plans and establishing objectives documented in the annual business plan, sustaining high participation within the VyStar leadership team, and fostering strong member and partner relationships through community volunteer and leadership opportunities. Essential Job Functions Partner with the Branch Vice President to ensure day‑to‑day branch operations, choreography, and implementation result in excellent service experiences for members and achieve strategic goals and profitability. Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence and Great 8 Member Service Commitments. Model all VyStar Excellence behaviors while performing job duties. Develop staff for succession planning within the branch network and other lines of business. Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees. Assist the Vice President by partnering with internal departments that depend on referrals for success. Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards. Provide ongoing coaching for direct reports including side‑by‑side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions. In partnership with the Vice President, conduct daily team huddles and weekly sales meetings that include training on products and services and skill practice to increase knowledge and comfort with making recommendations to members. Prepare and administer performance appraisals for direct reports. Analyze data to determine and implement staffing changes and modifications as needed. Support and participate in all Credit Union initiatives and campaigns. Ensure compliance with regulations, policies, and procedures and perform audits. Adhere to solid risk management guidelines in a highly regulated environment. Collaborate with Branch Operations Analysts to ensure compliance at applicable locations. Exhibit a high degree of integrity, trustworthiness, and professionalism at all times. Work from home during branch closures, such as during disaster recovery events. Lead by example through community service supporting the VyStar brand. Create and maintain an inclusive and professional environment where all team members are respected and diversity is valued. Support a high school branch and Collegiate employees, including mentoring, training, and development of student interns, and ensuring sound branch operations and compliance. Resolve member concerns independently and appropriately escalate complex concerns. Provide counseling to members and employees on all financial matters and make suitable recommendations. Perform other duties as assigned. All employees and business units, as first line of defense, proactively identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees maintain vigilance in safeguarding operations while ensuring compliance with regulatory mandates. The Risk team provides second line of defense, and the Audit team serves as third line of defense. Job Qualifications Education High school Diploma/GED is required. Associate’s degree is preferred. Experience 3+ years in a customer service, sales, community service, military service, or leadership role is required. 2 years’ experience in a lead role within a financial institution is preferred. Knowledge, Skills & Abilities A congenial attitude, excellent written and verbal communication skills, problem‑solving skills, and the ability to relate well with others are required. Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast‑paced, changing environment and have a strong desire to assist members in meeting their financial needs. May stand throughout the entire shift to assist members or other staff. Disclaimers and Work Environment Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions, which are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, the employee may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. Additional Job Description Focus: Full attention by listening to and observing clients or members. Connect: Consistently friendly and approachable, demonstrating care. Understand: Listen empathetically and ask questions (70%/30%). Counsel: Recommend solutions based on client or member needs and objectives. Advance: Ensure member expectations are exceeded and follow‑up actions are verified. Other Policies VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms without a valid written search agreement. No placement fee will be paid if a candidate is hired as a result of the referral or other means. #J-18808-Ljbffr