Supervisory Medical Support Assistant

Job Title

Responsible for coordinating the section's administrative support activities such as records management, scheduling accuracy, and data analysis.

Providing technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs.

Oversees the daily operation of the unit, ensuring that agency policies and priorities are being followed.

Making work assignments, set or negotiate deadlines, and designates completion dates.

Hearing and resolving minor complaints from employees, referring group grievances and more serious unresolved complaints to the higher-level manager. Effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.

Responsible for setting team goals and technically directing the work of subordinates and ensuring that agencies policies and procedures are followed.

Interviewing candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides resources for training needs; and finds ways to improve production or increase the quality and efficiency of work within the area of authority.

Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Being a communication facilitator, arranging meetings and in-services as necessary to ensure that information and knowledge are communicated to staff.

Coordinates the leave of MSAs, approves time and leave as appropriate, and arranges cross training to provide adequate coverage.

Promotes veteran registration for and utilization of MyHealtheVet (MHV).

Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.

Work Schedule: Monday - Friday; Tour hours will be discussed during hiring process

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs