HVAC Service Dispatcher (ServiceTitan Required)

Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Job Description This is not an entry-level dispatch role. We’re looking for a high-level dispatcher who already knows how to run a board, manage multiple technicians, and keep a fast-moving service operation running at full capacity. If you’ve used ServiceTitan in a high-volume environment and know how to drive revenue through dispatch, this will feel like a step up—not just another job. Key Responsibilities Schedule and dispatch technicians using ServiceTitan based on priority, skill set, and location Manage high call volume and same-day service demand Optimize routing and technician utilization to reduce downtime and increase revenue Monitor technician progress and adjust schedules in real time Handle urgent and escalated service requests with speed and accuracy Maintain accurate job records, notes, and invoicing within ServiceTitan Communicate clearly with technicians, customers, and internal teams Track and improve KPIs such as: Technician utilization Job completion time Revenue per technician First-time completion rate Support after-hours or on-call rotation as needed Preferred Qualifications Experience coordinating large teams (15–50+ technicians) Background in field service, construction, or skilled trades environments Experience with maintenance agreements or recurring service customers Strong understanding of scheduling efficiency and route optimization What You’ll Do Own the schedule and dispatch board from start to finish Keep technicians productive, moving, and fully utilized Handle same-day demand and last-minute changes without breaking flow Make real-time decisions that impact revenue and efficiency Work directly with leadership to improve performance, not just maintain it #J-18808-Ljbffr Ambition Mechanical Services