Field Service Technician (Orlando, FL)

Job Description BD Parata is currently seeking a Field Service Engineer in the Orlando, FL regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Key Responsibilities Deliver world class customer service and problem resolution skills at new and existing client sites. Cultivate positive customer relations by responding to complaints/inquiries in a collaborative, supportive, and professional manner. Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues. Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products. Respond within SLA requirements to break/fix service requests. Collaborate with regional and national service team members to identify and resolve sophisticated problems. Periodically assist Product Implementation Team with installation of new automation. Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning. Provide feedback on products and services to management and engineering to help drive efficiency and product improvement. Periodic travel outside of the local region and overnight stays may be required. Weekend and holiday coverage as well as occasional overtime may be required. Organize and maintain company supplied tools and inventory. Timely reporting of expenses through Concur. Skills and Experience Associates degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology preferred or 3-5 years of experience in a field service role. Equivalent combination of education and proven experience servicing medical equipment may be substituted. Highly motivated to provide superior customer care. Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required. Proficient knowledge of Microsoft Office is required. Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information. Knowledge of setup and use of routers and switches. Ability to locate and edit configuration and XML files within a file structure. Understanding of ghosting and re-imaging processes. SQL knowledge a plus. Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems. Proficiency with digital multi-meters and voltage/amperage testers. Work Environment and Physical Demands This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance. Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations. Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion. Must be able to carry, lift and push/pull up to 50 pounds frequently and up to 100 pounds occasionally. Must be able to stand up to 10-12 hours a day on occasion. Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk. Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected. Use of ladders and step stools on a regular basis. Benefits A fleet vehicle Corporate credit card for travel and expenses Company issued laptop and phone for business use. Tool kit containing standard and specialty tools needed for servicing of automation. A comprehensive suite of benefits. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. To learn more about BD visit . #J-18808-Ljbffr