Surety Client Service Specialist

Description The Surety Client Manager supports Producers and Account Executives in all prospecting and account management initiatives related to surety and insurance client’s accounts with surety needs within a small team environment. Essential Duties and Responsibilities Manage day-to-day needs for clients, including bond requests, billing issues, bond reports Responsible for requesting periodic informational updates, analyzing them and then communicating data to underwriters Respond to clients’ needs and questions relating to account bond program, project limits and specific project opportunities Communicate with underwriters on status of account or individual bond approvals Issue original bonds as needed Work with the surety team to develop appropriate carrier submissions and may present final proposals to prospects Gather information from prospective clients, completing high‑level bond reviews and assisting in resolving carrier and client accounting, billing and collections issues Demonstrate ability to effectively communicate with internal and external clients, peers and sureties Support other surety staff as needed or assigned Attend client meetings as required Qualifications Knowledge, Skills and Experience P& C licensed Minimum – 3 years of relevant working experience in a Surety environment Insurance related and other professional designations highly desirable Possess effective verbal and written communication skills Possess excellent interpersonal skills Qualified candidates will demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities Ability to handle multiple priorities using sound judgment and resourcefulness in a fast‑paced environment Strong decision‑making capabilities Must be results oriented Ability to provide superior customer service to the client and the sureties Strong organizational skills in prioritizing duties and multi‑tasking, with the ability to consistently meet deadlines Ability to learn and utilize EPIC Willingness to participate in surety industry events Independently carry out specific assignments and tasks Compensation and Benefits Compensation The base salary compensation range being offered for this role is $80,000.00–$90,000.00 USD annually. This role is also eligible for an annual short‑term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short‑Term Disability, Long‑Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non‑qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in‑person and in‑office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one‑size‑fits‑all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location‑based arrangements. Please speak to your recruiter to discuss more. #J-18808-Ljbffr WTW