Student Support Specialist

Salary: $17.52 - $18.61 Hourly
Location : Tulsa, OK
Job Type: Full-time
Job Number: 3929F-04-26
Department: Student Support Center
Opening Date: 04/22/2026
Work Schedule: 40 hours per week, may include evenings and weekends.
Campus: Metro
About TCC: Tulsa Community College is committed to creating positive work environments that support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices, and services to effectively meet the needs and exceed the expectations of our students and employees. We are committed to hiring and retaining culturally competent faculty and staff at all levels of the organization who continue to deepen their skills and competencies to serve the full range of our community.


Job Summary
Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller's support needs while delivering excellent client service.

Essential Duties
Provide outstanding customer service for inbound/outbound support calls.

Create service tickets in order to fulfill the requests of the caller.

Research to gather solution of unknown problems and to stay current of changes.

Manage ticket queue to ensure timely response and processes for service tickets.

Learn and follow departmental procedures for both calls and operation in the department.

Minimum Qualifications
Associate's degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.

Six months experience in call center environment

Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.

Require experience with Microsoft Office, call center technologies, and other call center-related software.

Preferred Qualifications
Require Interpersonal & Communication Skills / Customer Service, Require Teamwork, Require Reliability and Integrity, Require Self Management.
TCC values our employees by providing a benefit package as a significant component of your compensation package.

Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.