Desktop Support Specialist

Position Overview:

Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.

The Desktop Support Specialist is responsible for being the front-line support for the end users and to ensure their computers are working efficiently with the software needed to complete their job functions. The person must be highly motivated, energetic and a hard-working team player.

Essential Job Functions

Provide technical support in the planning, implementing, and deployment of End Users equipment for optimum IT function. This includes desktops, laptops, printers, desk phones, and any other end user mobile devices.

• Analyze, troubleshoot, and resolve system hardware, software and networking issues
• Maintain technical proficiency on all Raiders end-user computing platforms: Win 11, MacOS, iOS, M365, SaaS applications, and customized applications
• Manage escalation of major issues to senior or third-party support personnel
• Configure, optimize, and monitor operating systems and software
• Answer and resolve user-related IT problems in a professional manner
• New computer builds - Install operating systems and software applications
• Maintain IT hardware inventory and refresh program for corporate desktops and laptops
• Organize and maintain IT area, server room, and lab
• Telephone support for remote locations
• Must work well with and take direction from senior systems, network administrators, and IT management staff
• All other duties as assigned

Qualifications:

• High school diploma required
• 2+ years' experience in an Information Technology support position preferred
• Excellent general computer skills in a Microsoft Windows environment
• Excellent customer service skills
• Ability to work well with all levels of employees in a support and training role
• Ability to effectively diagnose and repair computer hardware and software problems on site and remotely
• Understanding computer networking concepts
• Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base which utilizes a wide variety of in-house developed and off-the-shelf applications
• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
• Ability to travel as needed
• Ability to work extended hours and flexible schedule including nights and weekends as neede

Physical Aspects of Position (includes but are not limited to):

• Sitting for long periods of time throughout shift
• Occasional lifting and carrying up to 50lbs
• Occasional walking, standing, bending, kneeling, pushing, and pulling

The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.