Field Service Technician

The Field Service Technician role is a traveling role and provides both mechanical and electrical support both at our Robotics facility as well as at our client facilities. Field Service Technicians use a variety of tools and skills to provide customer support and ensure client satisfaction. Job Functions Understanding of Relay Logic Relay logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits, PLC Programming; Computer/PLC, HMI, Robotic checkout and startup Assist with commissioning of robotic products, both internal and external customer sites Work with site manager role and supervision of sub-contractors at external customer sites Conduct training for external customers Provide customer service support for internal and external customers in a timely manner Receives assignments for location/customer from management, responsible for execution of solutions independently, following company standards Close coordination with Service & Project Manager as applicable. Starting up and troubleshooting of equipment Assistance with and final check of equipment layouts in preparation for installation Providing feedback on project successes and challenges to be incorporated into the Project Manager's Lessons Learned document Product Testing that may require lifting. These items may weigh up to and including 50 pounds. Occasional service visits will be required for a warranty issue, or for scheduled service Site visits (other than emergency service) to be scheduled well in advance and goals for each trip discussed with Service Manager Travel Requirements 60-80% overnight travel. Travel is mainly during the week. Travel expenses paid by Toyota Automated Logistics. Preferred Skills and Required Qualifications 2-year degree from technical school and 6+’ experience within a Service Tech role Skilled in mechanical, electrical, pneumatic and PLC troubleshooting. Strong knowledge of VFD (variable frequency drive) applications. Strong interpersonal skills required. Literate with MS Office software suite and Internet/e-mail. Material Handling, Robotics, Manufacturing or Packaging background required. Strong technical aptitude and extensive knowledge of equipment operation and maintenance. Experience in industrial robotic applications and conveying in the packaging field (palletizers/packers) preferred. Solid understanding of application of contemporary industrial control systems. Strong demonstrated sense of customer service. Must be eligible to work in the USA long term without sponsorship. Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls. Benefits Health, Dental, and Vision Insurance 401(k) Retirement Plan with a company match Vacation / Holiday Pay Paid Volunteer time off Tuition Reimbursement Professional Associations, Conferences and Subscriptions #J-18808-Ljbffr Toyota Automated Logistics