Lead Office Assistant

Valley Health Systems, Inc. , the parent company of Holyoke Medical Center and Holyoke Medical Group , is proud to offer a comprehensive range of healthcare services throughout Western Massachusetts. Our services include adult primary care, family medicine, pediatrics, and walk-in care-all provided by a team of skilled physicians in convenient office locations.

Our ________ physician practice, is seeking a Lead Office Assistant to coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and effective and efficient front office workflow. Duties to include but not limited to:

• Serve as a resource and make appropriate decisions relative to customer service issues that arise on a daily basis
• Monitor and prioritize daily practice operations and processes to ensure adherence to internal policies and payer requirements.
• Document and inform and the Practice Manager with any practice/personnel issues.
• Monitor the daily flow of patient check in and check out.
• Serve as a back-up for front office team member as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
• Assist with staff meetings with front office team members.
• Attend periodic training sessions and meetings pertinent to position.
• Maintain excellent communication and effective working relationships with patients, providers, clinical and front office team members.
• Maintains mature and effective working relationships with all Holyoke Medical Group and Holyoke Medical Center departments.

REQUIREMENTS: High school diploma or equivalent; an understanding of office practices through similar administrative roles; bilingual in English/Spanish a plus; at least five years of physician office practice experience with increasing level of responsibilities.

At Valley Health Systems , we are committed to fostering a collaborative, supportive, and growth-oriented work environment. If you're passionate about patient care and looking for an opportunity to grow your career in a dynamic healthcare setting, we encourage you to apply today!

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.