Member Associate

Job Description

Job Description

Description:

As a Member Associate at Bloc Fitness, you will be the first point of contact for members and guests, providing exceptional customer service while promoting a welcoming and engaging fitness environment. You will assist with membership inquiries, process transactions, and ensure members have a seamless experience.

Responsibilities:

• Greet and assist members and guests with a friendly, professional attitude.
• Process membership sign-ups, renewals, and cancellations.
• Offer and lead tours to prospective members.
• Answer phone calls and respond to inquiries about memberships, programs, and amenities.
• Maintain an organized and clean front desk area.
• Assist with billing, payments, and basic account troubleshooting.
• Promote and sell fitness center services, including personal training.
• Support member retention efforts by engaging with members and addressing concerns.
• Enforce facility policies and ensure a safe and respectful environment.
• Assist with event coordination and member engagement initiatives.
• Perform light administrative and maintenance duties as needed.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with membership software a plus.
• Passion for health, wellness, and fitness.
• Ability to work flexible hours, including evenings, weekends, and holidays.