General Manager

General Manager - Phoenix Metro (Future Opportunities)Phoenix Market - Phoenix, AZ 85040; Agritopia - Gilbert, AZ 85296; Novus - Tempe, AZ 85281; Uptown Plaza - Phoenix, AZ 85012OverviewSalary Range $27.36 - $33.43 Hourly Job Shift Any Education Level None Travel Percentage None Category RetailDescriptionFuture General Manager Opportunities | Phoenix MetroEvergreen Posting | Full-Time | $27.36-$33.43 per hour + Quarterly Bonus PotentialAt Salt & Straw, we don't just serve ice cream — we create unforgettable experiences rooted in creativity, care, and genuine hospitality. Our shops are powered by incredible people, and we're always on the lookout for great leaders who are excited to grow with us and help shape the experience in our shops, today and into the future.This posting lets you raise your hand for future General Manager roles in the Phoenix Metro area. When a shop opportunity opens up, we'll reach out directly with more information so you can take the next step and formally apply.What Our GMs DoOversee daily operations, including scheduling, payroll, inventory, and facilities, making every detail countHire, train, and develop a high-performing team of Shift Coordinators and Scoopers, sharing human kindness and building strong foundationsSet clear expectations and coach your team with generosity and consistency, creating a culture where people show up fully and support one anotherDeliver hospitality rooted in curiosity and care, transforming everyday moments into moments of wonder for guests and teammatesUse data and insights to drive results in sales, labor, and guest experience, asking good questions and acting with thoughtful curiosityNavigate challenges, celebrate wins, and help your team grow with clarity and compassionStrengthen community relationships and represent Salt & Straw as a thoughtful, generous presence in your neighborhoodCollaborate with cross-functional teams to support the success and sustainability of your shop What You'll Get We offer competitive pay, thoughtful benefits, and a people-first culture that values who you are and how you show up.Competitive hourly rate + up to 20% quarterly bonus potentialEveryday Pay: Access earnings before paydayFree 24/7 mental health support (for you & your family)Medical, dental & vision insurance starting your first monthPaid time off (2+ weeks to start) + 12 paid holidaysEducational assistance: Up to $1,800/yearPet insurance30% team discount + early access to new flavors401(k) + company matchPaid parental leaveAdditional coverage options: Life, disability, FSAQualificationsThis Role Might Be Right If You:Have 3+ years of food service, hospitality, or retail experienceHave managed teams of 10+ in a fast-paced environmentKnow how to train, develop, and support people with care and clarityLove building team culture and delivering excellent guest experiencesAre ready to own both the people and operational sides of a shopAre 18+ and available to work evenings, weekends, and holidays Wage Transparency We are actively embracing pay transparency. The hourly rate range listed for General Manager roles in this area is $27.36-$33.43 per hour, which reflects the full earning potential across all shops within this district. When we invite you to apply for a specific General Manager opening, the hiring wage for that shop will be clearly presented based on its approved compensation range.Important Notes Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present. Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background. E-Verify Participation: We participate in E-Verify to confirm work authorization. Our Values Create the UnbelievableShow Up GenerouslyAct with Thoughtful CuriosityShare Human KindnessMake It CountThese values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.