Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Leading provider of a cloud-based electronic medical records system
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2012
Employees
201-500
Categories
- Cloud Infrastructure
- Health Care
- Health Diagnostics
- Medical
- Information Technology & Services
Specialties
- emr
- ehr
- substance abuse
- addiction treatment
- electronic medical records
- electronic health records
- saas
- and software as a service
- software as a service
- and eating disorders
About the Role
The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.
Hiring Manager Title
Chief Customer Officer
Functions
- General Management
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in El Paso, TX vacancy
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...SuggestedRemote work
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President of Customer Success About the Company Innovative provider of lien resolution services for personal injury clients Industry Consumer Services Type Privately Held Founded 2018 Employees 51-200 Specialties lien resolution...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- ...sales organizations to help them build success for their clients at a more efficient cost... ...Need: iHeartMedia is looking for a Vice President of Business Development. Great sales... ...~ Deep understanding of local markets, customers, and competitors to target needs. ~ Ability...Full timeWork at officeLocal areaFlexible hours
iHeartMedia
El Paso, TX4 days ago - ...Vice President of Experience About the Company Innovative digital consulting firm specializing in user experience & product design... ...commercial aspects of experience design and product management. The successful candidate will be responsible for team leadership and...
- ...Vice President of Engineering About the Company Popular provider of a digital marketing... ...craftsmanship-focused product phase. The successful candidate will be responsible for... ...prioritizes usability, reliability, and customer experience. This role is not about rapid...
- ...Vice President of Technical Account Management About the Company Innovative provider of... ...post-sale technical engagement model. The successful candidate will be responsible for... ...processes that ensure the most important customers receive full and measurable value. This...
- ...Vice President, Healthcare Underwriting About the Company Globally-renowned financial institution Industry Banking Type... ...for Healthcare Underwriting to join their dynamic team. The successful candidate will be responsible for the full spectrum of underwriting...
- ...Vice President, Project Controls About the Company Accomplished engineering & design firm specializing in construction management... ...of a Vice President, Project Controls to join their team. The successful candidate will be responsible for supporting the planning, staffing...For subcontractorWork at office
- ...Vice President, Health Plan Sales About the Company First-rate health technology (HealthTech) platform increasing public health care... ...for Health Plan Sales to join its commercial team. The successful candidate will play a pivotal role in the company's mission to...Contract workWork experience placement
- ...Vice President of Community Services About the Company Mission-driven foundation supporting individuals with ataxia & funding related... ...of life for its members and the broader community. The successful candidate will be responsible for shaping how the company serves...Remote work
- ...Vice President of Implementation Services About the Company Renowned B2B financial technology... ...is pivotal in ensuring a world-class customer experience and accelerating the value for all parties involved. The successful candidate will be responsible for personally...
- ...Vice President, Commercial Surety About the Company Prominent insurance & financial services organization Industry Insurance... ...seeking a Vice President for its Commercial Surety business. The successful candidate will be responsible for providing strategic...
- ...Vice President of General Liability Claims About the Company Fast-growing organization... ...direction for its claims organization. The successful candidate will be responsible for... ...policies and procedures. This role requires a customer-centric approach, a focus on...
- ...Vice President, Health Plan Business Development About the Company Digital health company focused on AI-powered chronic condition... ...seeking a Vice President for Health Plan Business Development. The successful candidate will be responsible for driving the strategy and...
- ...Vice President, Applied AI Growth, Healthcare Markets About the Company Leading outsourcing company for software development Industry... ..., AI- and analytics-led industry solutions. The successful candidate will be accountable for designing differentiated, technology...
- ...Vice President, Medical Communications Strategy About the Company An award-winning medical... ...and pharmaceutical clients. The successful candidate will be responsible for leading... ...in brand positioning, market research, customer insights, and competitive analysis, who...
- ...Vice President of Artificial Intelligence About the Company Innovative provider of cost containment technology & case management services... ...and leading its new AI Center of Excellence. The successful candidate will be responsible for driving the enterprise-wide...
- ...Senior Vice President, Treasury About the Company International publicly traded food and beverage company undergoing rapid growth... ...pivotal in the company's current phase of transformation, and the successful candidate will be instrumental in driving change through...
- ...Vice President, Strategic Finance About the Company A PE-backed multinational medical device manufacturer preparing for exit. Industry... ...finance and performance management capabilities. The successful candidate will be responsible for leading the exit finance strategy...Contract work
- ...Senior Vice President, Reinsurance About the Company Rapidly expanding mid-sized reinsurance broker with collaborative culture and... ...President for a pivotal role in the Reinsurance division. The successful candidate will be a top producer in the reinsurance space, with...
- ...Vice President of Design, Commercial Foodservice Design Consulting Operations About the Company Commercial foodservice design consulting... ...its Commercial Foodservice Design Consulting Operations. The successful candidate will be responsible for the strategic and...
- ...Vice President of LIHTC Project Management About the Company A reputable real estate developer and syndicator within the affordable... ...full lifecycle of LIHTC real estate deals and projects. The successful candidate will be responsible for driving all underwriting and...
- ...Vice President, Advocacy & Strategic Partnerships About the Company Community-focused agency advocating for youth development opportunities... ...to end homelessness among youth and young families. The successful candidate will be responsible for leading the International...
- ...Vice President of Finance About the Company Mission-driven organization providing online tutoring services Industry Internet... ..., Finance to take on a pivotal role in the organization. The successful candidate will be responsible for owning the finance function...Summer work
- ...Vice President of Project Development About the Company Utility-scale power generation and energy storage developer with a multi-gigawatt... ...-scale power generation and energy storage assets. The successful candidate will be responsible for overseeing the senior development...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vice president support services El Paso, TX
- vice president network management El Paso, TX
- vice president real estate development El Paso, TX
- vp safety El Paso, TX
- vice president manufacturing operations El Paso, TX
- vice president revenue management El Paso, TX
- vice president corporate development El Paso, TX
- vice president of customer success El Paso, TX
- vice president strategic partnerships El Paso, TX
- vice president implementation El Paso, TX