Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Leading provider of a cloud-based electronic medical records system
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
2012
Employees
201-500
Categories
- Cloud Infrastructure
- Health Care
- Health Diagnostics
- Medical
- Information Technology & Services
Specialties
- emr
- ehr
- substance abuse
- addiction treatment
- electronic medical records
- electronic health records
- saas
- and software as a service
- software as a service
- and eating disorders
About the Role
The Company is seeking a VP, Customer Success to lead the strategy, performance, and culture of its customer success function. This role is pivotal in owning retention, adoption, and customer lifetime value across the full customer base, spanning various market segments. The successful candidate will be responsible for defining and executing the customer success strategy, balancing digital and high-touch engagement, and will be a key partner to sales, product, marketing, and professional services. The VP, Customer Success will also be tasked with team leadership and development, ensuring the team is equipped to deliver meaningful outcomes to customers, and will be the primary voice for customer needs in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The role requires a strong operational and analytical mindset, the ability to navigate complex organizations, and experience in both scaled and digital customer success motions as well as high-touch enterprise engagement models. Excellent executive communication skills are essential, and a background in healthcare or health tech SaaS, with a focus on behavioral health, is strongly preferred. The ideal candidate will be adaptable, resilient, and thrive in an environment of change and ambiguity, with a proven track record of driving customer outcomes and leading a team to success.
Hiring Manager Title
Chief Customer Officer
Functions
- General Management
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in El Paso, TX vacancy
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...SuggestedRemote work
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...Suggested
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President of Customer Success About the Company A hyper-growth startup helping professional services clients improve AI-driven marketing and retention. Industry Computer Software Type Privately Held About the Role The Company is in search...Suggested
- ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- ...Under the direction of the Executive Team, the Vice President of Outpatient Services has primary oversight of the facility wide quality, risk, infection control and patient safety program specific to assigned outpatient services. Responsible for directing process improvements...
- Senior Vice President, Legal Services & Compliance About the Company Esteemed healthcare organization advancing the health of women... ...Compliance to serve as its chief legal and compliance counselor. The successful candidate will be a key member of the executive leadership...Contract work
Confidential
El Paso, TX2 days ago - ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...various business functions. The successful candidate will be a strategic thinker... ...of the business models and customer profiles associated with the specified...Casual work
Confidential
El Paso, TX2 days ago - ...Vice President, Financial Planning & Analysis About the Company Fast-growing integrated healthcare system Industry Hospital... ...Planning and Analysis (FP&A) to join their team. The successful candidate will be the enterprise leader for financial planning...
Confidential
El Paso, TX3 days ago - ...Vice President, Field Finance About the Company Top-tier healthcare company Industry Hospital & Health Care Type... ...strategic finance initiatives within a growth-focused setting. The successful candidate will be responsible for providing operational...
Confidential
El Paso, TX2 days ago - ...Vice President, Accounting About the Company Innovative drone platform used for aerial imagery & data solutions Industry... ...global, remote-first, technology-enabled services business. The successful candidate will be responsible for the full spectrum of accounting...Remote work
Confidential
El Paso, TX1 day ago - ...Vice President of Accounting About the Company Innovative SaaS platform specializing in tax collection, electronic payment processing... ...is seeking a VP of Accounting to join their team. The successful candidate will be a strategic leader with a proven track record...
Confidential
El Paso, TX4 days ago $150k - $170k
...PANGEATWO Accounting & Finance Recruiting Manager at PangeaTwo Vice President of Finance Birmingham, Alabama $150,000 - $170,000 + bonus... ...family‑owned organization with more than 75 years of history and success. Known nationally as a leader in their industry, they have...Full timeLocal areaPangeaTwo
El Paso, TX4 days ago- ...Vice President of People About the Company Fast-growing hospitality & entertainment group Industry Hospitality Type... ..., and owning the hiring strategy for new openings. The successful candidate will be a key partner to senior leadership, ensuring...
Confidential
El Paso, TX4 days ago - ...Senior Vice President, Tax About the Company Innovative Bermuda-based insurance and reinsurance company leveraging analytics for... ...the tax function across its global operating platforms. The successful candidate will be responsible for overseeing all aspects of global...
Confidential
El Paso, TX3 days ago - ...Vice President of Revenue Cycle Strategy & Operations About the Company Rapidly growing managed service provider Industry... ...delivered portfolio of mid- and back-end revenue cycle services. The successful candidate will be responsible for service delivery, client...
Confidential
El Paso, TX2 days ago - ...Vice President, Academic Partnerships About the Company Acclaimed pharmaceutical firm specializing in drug discovery, development... ...alliances with top-tier academic institutions in the US. The successful candidate will be responsible for driving the identification...
Confidential
El Paso, TX1 day ago - ...Vice President of Business Development About the Company Reputable provider of market... ...products within the life sciences sector. The successful candidate will be a high-impact,... ...comprehensive understanding of life science customer experience, and a proven ability to...
Confidential
El Paso, TX4 days ago - ## Area Vice PresidentApplylocations: Theodore, AL - Retail shoptime... ...R10096472R10096472 Area Vice President (Open)Location:Theodore, AL -... ...of our employees, our customers, patients, community stakeholders... ...fundamentals, acting for our success and creating an engaging...Full timeTemporary workFor contractors
Airgas
El Paso, TX1 day ago - ...Senior Vice President, Reinsurance About the Company Rapidly expanding mid-sized reinsurance broker with collaborative culture and... ...for a pivotal role in the Reinsurance division. The successful candidate will be a top producer in the reinsurance space, with...
Confidential
El Paso, TX1 day ago - ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer... ...strategy and oversee end-to-end supply chain operations. The successful candidate will be tasked with leading global supplier...Overseas
Confidential
El Paso, TX2 days ago - ...Vice President, Pharmacovigilance and Safety About the Company Forward-thinking pharmaceutical company Industry Pharmaceuticals... ...global safety strategy for its small molecule pipeline. The successful candidate will be responsible for ensuring the highest...
Confidential
El Paso, TX2 days ago - ...Vice President of Human Resources About the Company Innovative digital marketing company... ...online advertising ppc sem customer acquisition custom tailored solutions... ..., and employee engagement. The successful candidate will be a trusted advisor on...
Confidential
El Paso, TX5 days ago - ...Vice President of Regulatory Affairs About the Company Well-funded clinical-stage biotech developing a retina-focused ophthalmology... ...function. This senior leadership position is pivotal, as the successful candidate will be responsible for developing and executing...
Confidential
El Paso, TX1 day ago - ...Vice President of Information Technology About the Company Large enterprise modernizing infrastructure for stability, scalability... ...also building a high-performing technology organization. The successful candidate will be a hands-on technology leader, driving infrastructure...Remote work
Confidential
El Paso, TX1 day ago - ...Vice President, Clinical Development About the Company Innovative biotechnology company Industry Biotechnology Type... ...of clinical research and development activities. The successful candidate will be responsible for the design and implementation...
Confidential
El Paso, TX4 days ago - ...Vice President of Product Management About the Company Innovative provider of marketing... ...& Advertising Specialties customer intelligence personalized content... ...forefront of innovation in B2B marketing. The successful candidate will be responsible for...
Confidential
El Paso, TX2 days ago - ...Vice President of Clinical Operations About the Company Clinical-stage biotechnology company developing differentiated therapies... ...leading and managing clinical activities on a global scale. The successful candidate will be responsible for partnering with executive...
Confidential
El Paso, TX4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vice president information technology El Paso, TX
- vice president real estate development El Paso, TX
- vice president research El Paso, TX
- vp hr El Paso, TX
- vice president healthcare El Paso, TX
- vice president product development El Paso, TX
- vp internal audit El Paso, TX
- vice president business solutions El Paso, TX
- vice-president human resources El Paso, TX
- vice president shared services El Paso, TX