IT Business Analyst

IT Business Analyst

Responsible for supporting existing applications, testing, ensuring applications meet the business requirements, and identifying and communicating issues with the software development team. The IT Business Analyst will lead technical projects and programs that will interpret, affect, and implement management and operational policies and affect IT and business operations. Assignments will span all levels of duration, budget, complexity, and risk.

Company employees, executive leadership, senior client leadership, mariners, industry associations, and third party vendors

Ability to continuously communicate effectively and professionally

Ability to maintain confidentiality in all matters and areas of the organization

Ability to manage multiple demands simultaneously while maintaining service standards

Ability to understand and execute complex oral and written instructions

Ability to work independently with minimal or no guidance

Adhere to all company policies and procedures

Create and maintain requirements traceability matrices

Create technical documentation and evaluate existing documentation for completeness and accuracy

Develop, document, and maintain test scripts/cases, plans, and procedures for the assigned software

Encourage data-driven decision-making in the delivery of projects

Ensure implementation of new or changed functionality meets all defined needs and does not result in negative side effects

Ensure that projects and applications are adopted by the relevant teams

Ensure that projects meet requirements and goals and fulfill end-user requirements

Establish strong working relationships across the business

Excellent written and verbal communication skills

Execute testing of the various builds, including integration, functional, regression testing, and performance tests

Identify and resolve system issues

Identify, troubleshoot, and resolve customer issues

Interact with multiple teams for testing and understanding business requirements

Interpersonal skills include self-awareness and the ability to deal professionally with others, and always make professional judgments

Isolate, replicate, document, and communicate issues as they arise

Maintain confidentiality regarding the information being processed, stored, or accessed

Manage various projects concurrently

Must be a team player and support the mission, vision, and goals of G&H Towing and the department

Must be service-oriented and customer-centric to all internal and external customers

Proven ability to troubleshoot, test resolutions, and escalate common issues

Proven analytical and problem-solving skills

Strong communication, organizational, analytical, time management, problem-solving, and planning skills

Translate user requirements into system requirements and functional design specifications.

Work closely with business leaders and technical teams to ensure that requirements are clear and complete, implement solutions that meet requirements, and ensure that test scripts are complete and will fully test the application

A High school diploma or GED is required; an advanced degree in a technical or business field is preferred; extensive experience may be considered in lieu of education

A minimum of three (3) years of direct experience in information technology, data analysis, or project management

Ability to adjust priorities and execute tasks in a high-pressure environment

Ability to investigate and analyze information to draw conclusions

Ability to plan, implement, test, and troubleshoot software

Attention to detail and problem-solving skills

Excellent interpersonal skills

Experience in business process analysis, requirements definition, and documentation, and proven competency in delivering high-quality solutions

Proven ability to adapt to new systems quickly

Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines

Requires an active and valid driver's license

Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignments

Out-of-regional travel may be required to attend training, seminars, or work-related events

Work will be performed in the office or remote setting if the job can support remote work and is approved by the department manager, department director, or executive

Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager

Completion of other duties as assigned by the department manager, as it relates to the program and position

Excellent time management skills and ability to multitask and prioritize work

Candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals

Candidate should be comfortable working autonomously and as a team, while always maintaining professionalism

Candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues.

Candidate must be able to understand and act upon verbal direction or explanation of support needs

Candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide a resolution to needs or problems.

Candidate will be proactive, working cross-functionally as needed to provide answers and solutions

Ability to ascend and descend stairs

Ability to bend, twist, kneel, stoop, and or reach for items

Ability to detect and write effectively

Ability to handle objects

Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting

Ability to hear with or without aid

Ability to move around within an office setting and or other locations as needed

Ability to operate office equipment

Ability to push, pull, and or squat

Ability to remain in a stationary position for long periods

Ability to transport, adjust, and or move items up to 25 lbs

Ability to accept constructive criticism

Ability to anticipate needs

Ability to cultivate a positive working environment

Ability to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgment

Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all

Ability to maintain regular attendance

Ability to meet deadlines

Ability to be professional and use professional judgment 100% of the time

Ability to multitask and plan time efficiently 100% of the time

Ability to perform job description and duties with minor supervision

Ability to reason and analyze effectively

Ability to solve practical problems as they relate to the position

Ability to understand, communicate, and comprehend information in English

Ability to work professionally with others 100% of the time

Required to pass and maintain all mandatory training

Requires the ability to work collaboratively in a team setting

Requires the ability to treat everyone professionally with courtesy, decency, and respect

Ability to work alone

Ability to work closely with others

Ability to work long and or irregular hours

Potential exposure to tobacco products

May be exposed to excessive noises

May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold

May be subjected to exposure to fumes, dust, gases, and or chemicals

May be subjected to water and or liquids

Travel by motor vehicle, van, bus, or plane

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, assign, or remove duties as business needs dictate.

The Company is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on business needs