Right of Way Client Manager - Phoenix, AZ

Job Type

Full-time Salary

Exemption Type

Exempt

Location

AZ, Phoenix (Client) - Phoenix, AZ 85021 US (Primary)

Category

Management

Travel

25%

Compensation Range

$145,000 - $160,000 per year

Job Description

Location : Phoenix, AZ (candidate will have the flexibility to work from their home office but must reside within a 50-mile radius of Phoenix, AZ)
Schedule : Full-time, Exempt | Remote position with attendance at the client's office in Phoenix, AZ and project site as requested
Travel : Candidate can expect to travel throughout Phoenix, AZ about 25% of the time
Compensation Range : $145,000 - $160,000 per year

Why Join ORC?
The Right Work. The Right People. The Right Culture.

Imagine leading projects that shape how millions of people move every day. As a Utilities Client Manager, you'll serve as a liaison between a company and its clients, ensuring excellent customer service and client satisfaction.


What We Offer

• Health, dental, and vision benefits
• 401(k) with company match and disability coverage
• Paid time off, sick time, and holidays
• Tuition reimbursement & professional training
• Recognition programs and growth opportunities
• ClassPass and Breethe Memberships

Client-Facing Leadership & Daily Engagement

• Serve as the primary, day-to-day point of contact for clients, property owners, and project stakeholders, maintaining consistent and proactive communication.
• Create documents for property owners and tenant's relocation.
• Represent ORC in meetings, client briefings, and stakeholder engagements, ensuring clear communication and issue resolution.
• Perform and oversee daily relocation activities as directed by the client, ensuring responsiveness and high-quality service delivery.
• Address and resolve complex, sensitive, or escalated issues involving property owners, tenants, and stakeholders.
• Build and maintain strong working relationships with clients and agency partners to support project success and long-term collaboration.
• Collaborate with ORC's Senior Project Manager and subject matter experts.

Project Coordination & Execution

• Partner with the Senior Project Manager to support project scoping, budgeting, and overall execution strategy.
• Provide administrative direction, coordination, and oversight of project team activities throughout the project lifecycle.
• Ensure effective execution plans are in place and implemented for projects of varying size and complexity.
• Attend and actively contribute to client and agency meetings, providing updates, insights, and recommendations.
• Track, monitor, and manage project financials, schedules, and deliverables to ensure deadlines are met.
• Provide technical expertise to resolve project challenges and support decision-making.

Team Leadership & Management

• Supervise and support a team of at least five staff members, providing daily guidance and direction.
• Conduct performance management activities, including coaching, feedback, and development of direct reports.
• Support recruiting, onboarding, and training efforts to build a strong and capable team.
• Promote continued development of relocation expertise within the team and ensure compliance with applicable regulations.

We're Looking for Someone Who

• Leader : Successfully leads project teams by delegating effectively, providing clear direction, and delivering quality feedback and coaching to support team success
• Organized & Efficient : Works effectively under tight deadlines while managing and prioritizing multiple projects with ease
• Exceptional communicator : Demonstrates strong verbal, written, interpersonal, and active listening skills across diverse audiences
• People-focused : Is approachable, responsive, and able to build strong working relationships with diverse groups of people
• Highly organized : Exhibits strong planning, organization, and prioritization skills while maintaining accountability
• Critical thinker : Approaches challenges with a problem-solving mindset and strong attention to detail
• Forward-thinking : Proactively identifies opportunities for improvement and supports or recommends department and company-wide changes

Minimum Requirements

• Minimum of (5) years of experience managing Right of Way projects
  • Must include utility/electric transmission experience
• Prior experience managing budgets and preparing reports on project financials
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and electronic databases
• Must own an iOS or Android smartphone to access ORC systems

Ready to Apply?
Make your mark on projects that matter.
Apply now to join a supportive team that invests in your future.

Our job titles may span more than one career level. Compensation for this position is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and employee travel reimbursements.

ORC is one of America's most respected right-of-way acquisition firms. Our services not only include providing outsourced right-of-way services to public agencies, but also electric transmission, oil and gas pipelines, fiber optic, and sewer and water infrastructure. We are excited to be part of the renewable energy forefront for wind and solar projects.

Employees must avoid any relationship or activity that might impair, or even appear to impair, their ability to make objective and fair decisions when performing their jobs. To avoid conflicts of interest, employees are prohibited from performing any services for clients or perceived clients during nonworking time that are normally performed by ORC, including the sale of real estate.

Physical Requirements: While performing the duties of this job, the employee is regularly required to clearly communicate and exchange information in person, via phone and email. Substantial repetitive movements of the wrists, hands and/or fingers due to high amounts of computer usage and typing. Expected to spend large amounts of time in front of a computer screen. Able to create, read, understand and interpret company related documents and data. Able to present to large groups, make quick decisions, supervise staff and have difficult conversations. The employee is required to move about inside the office to access files, office equipment and to interact with other members of the staff. This role requires the employee to travel regularly to meet with clients or vendors or to attend industry specific event which involves time driving or flying; sometimes for long durations. While meeting with clients and vendors, will need to be outdoors traversing different types of landscapes. May be exposed to the elements (heat, rain, snow, cold).