Application Support Analyst

Experience Required

5 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Requisition: View phone number on click.appcast.io

Application Support Analyst

Job Locations

US-KY-LOUISVILLE

ID View phone number on click.appcast.io Line of Business PharMerica Position Type Full-Time

Our Company

PharMerica

Overview

The Application Support Analyst provides advanced front-end application support and technical support for PharMerica's third-party pharmacy and document management systems. This role focuses on complex issue investigation, ticket triage, and resolution while partnering closely with cross-functional teams to ensure stable, high-performing applications. The Application Support Analyst serves as a subject matter expert, supporting high-impact incidents, contributing to process improvement, and enhancing overall user experience through deep technical and functional expertise.

Schedule:

Days/Hours/Shift

Weekend/Holiday Rotation

Benefits and perks for You!

Medical, Dental, Vision insurance

Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)

Tuition discounts & reimbursement

401(k)

Company Paid Time Off*

Shift Differential

DailyPay

Pet Insurance

Employee wellness and discount programs

*Benefits may vary by employment status

Responsibilities

Provides advanced front-end application support to ensure timely and effective resolution of complex issues, minimizing disruption to end-users

Performs detailed ticket triage, prioritization, and escalation in alignment with support processes and service-level expectations

Investigates recurring or systemic issues, identify root causes, and recommend solutions to improve application stability and performance

Serves as an escalation point for complex application incidents requiring deep functional knowledge

Collaborates closely with Application Support Manager, Product Management, QA, and Integration teams to resolve issues and support application releases

Partners with other application support resources and technical leaders to ensure consistent support practices and shared understanding of system behavior

Provides regular updates on issue status, trends, and risks to Application Support Manager

Identifies process improvement opportunities within application support to enhance efficiency and user experience

Participates in the development and maintenance of documentation for support protocols and troubleshooting guides

Recommends continuous improvement initiatives based on support data and user feedback, optimizing operations and support processes

Qualifications

Minimum of 5 years of experience in application support or a related technical field, with demonstrated success supporting complex applications

Strong understanding of technical and front-end application support best practices, issue triage, and troubleshooting methodologies

Experience supporting third-party or vendor-based applications preferred

Highly detail-oriented with strong analytical skills, particularly in diagnosing complex issues and identifying root causes

Ability to independently manage and resolve high-priority or ambiguous issues

Strong written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical audiences

Proven ability to collaborate effectively across teams and with external vendors when required

Application Support Manager, Support Analysts, Business Analysts, Senior Director of Application Management, Development, Product Management, QA, and Integration teams

End-users and third-party vendors as needed

Deliver consistent, high-quality application support with a focus on timely and accurate resolution of issues

Demonstrate ownership of complex incidents and contribute to improved application reliability and user satisfaction

Act as a trusted senior-level resource within the application support function through expertise, collaboration, and continuous improvement

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit Follow us on Facebook, Twitter, and LinkedIn.

Additional Job Information

This role requires advanced front-end application expertise and technical knowledge and the ability to independently resolve complex application issues. The Senior Application Support Analyst will take ownership of higher level support tickets, support growth within the support team through documentation and expertise and collaborate with cross functional partners to ensure application stability, performance, and positive user experience.

Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, r ace, color, national origin, r eligion, disability, age, veteran status, gender identity or s exual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

View phone number on click.appcast.io