Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Must be flexible. Responsibilities: • Operate hotel switchboard, take calls and provide information and transfer calls • Take reservations over the telephone, through emails and in person, including groups • Handle guest check-ins, check-outs, and payment processing with accuracy. • Welcome guests warmly, determine their needs, and manage the registration process. • Balance cash at the end of each shift and generate reports for the next shift. Qualifications: • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Proven customer service experience with a strong guest-focused mentality • Experience in hospitality or customer service is preferred but not required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical ability to stand, walk, and lift up to 25 pounds as needed. Compensation: $17 - $18 hourly

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