Quality Assurance Manager

Job Description The Quality Assurance Manager ensures the highest standards of cleanliness, sanitation, and service delivery across all campus facilities. This role is responsible for developing and implementing quality control systems, conducting inspections, managing performance metrics, and collaborating with custodial teams to maintain a safe, healthy, and welcoming environment for students, faculty, staff, and visitors. Responsibilities Quality Control & Compliance Develop and maintain custodial quality assurance protocols aligned with school standards and industry best practices. Conduct regular inspections of academic buildings, athletic facilities, and administrative spaces. Ensure compliance with health, safety, and environmental regulations (e.g., OSHA, EPA). Performance Monitoring Track and analyze custodial performance metrics (e.g., cleanliness scores, response times, customer satisfaction). Use data to identify trends, areas for improvement, and training needs. Training & Development Collaborate with custodial supervisors to deliver ongoing training programs focused on cleaning techniques, equipment use, and safety. Promote a culture of continuous improvement and accountability. Customer Service & Communication Serve as a liaison between custodial teams and campus stakeholders to address service concerns and feedback. Develop and distribute reports and dashboards to leadership on custodial performance. Process Improvement Recommend and implement process enhancements, including new technologies, cleaning products, and equipment. Lead pilot programs and evaluate outcomes for scalability. Qualifications Minimum 5 years of experience in custodial operations or facilities management, with at least 2 years in a quality assurance or supervisory role. Strong knowledge of custodial standards, cleaning chemicals, equipment, and safety protocols. Excellent organizational, analytical, and communication skills. Proficiency in inspection software, work order systems, and Microsoft Office Suite. Ability to work flexible hours and respond to emergencies as needed. Benefits ABM offers a comprehensive benefits package. For information about ABM’s benefits, consult ABM Team Member Benefits. EEO Statement ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. ABM participates in the U.S. Department of Homeland Security E-Verify program. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. #J-18808-Ljbffr