Front Desk Supervisor

Front Desk Supervisor

Join The Lawrence Hotel, a Tapestry Collection by Hilton as a Guest Services Supervisor, where you will lead the front-of-house operations to ensure every guest experiences exceptional service. This energetic role requires a proactive leader who thrives in a fast-paced environment, managing guest relations with enthusiasm and professionalism. You will oversee daily front desk activities, coordinate guest services, and support the team in delivering memorable hospitality experiences. Your passion for hospitality management and guest satisfaction will be the driving force behind creating a welcoming and seamless environment for all visitors.

Duties of a Guest Services Supervisor:

• Supervise front desk operations, ensuring smooth check-in and check-out processes while maintaining high standards of customer service.
• Lead and motivate a team of guest services associates to deliver personalized and efficient service to guests.
• Handle guest inquiries, complaints, and special requests with professionalism, aiming to resolve issues promptly and exceed expectations.
• Oversee reservation management, including booking adjustments, cancellations, and ensuring accurate record-keeping.
• Manage multi-line phone systems, providing clear communication and courteous phone etiquette to all callers.
• Support night audit procedures by reviewing daily financial transactions, balancing accounts, and preparing reports as needed.
• Foster positive guest relations by creating a welcoming atmosphere that encourages repeat visits and positive reviews.

Qualifications of a Guest Services Supervisor:

• Must have at least 1 year of Hilton front office experience
• PEP operating system knowledge is preferred
• Proven experience in hospitality management or hotel operations, with a strong background in guest services.
• Exceptional customer service skills with the ability to handle diverse situations calmly and effectively.
• Bilingual or multilingual abilities are highly desirable to serve our diverse clientele better.
• Previous experience working at a front desk or resort environment is preferred.
• Knowledge of hotel management systems and night audit procedures is advantageous.
• Excellent phone etiquette and experience managing multi-line phone systems are essential.

Strong leadership skills with the ability to supervise, train, and motivate a team in a fast-paced setting. Join us if you're passionate about delivering outstanding hospitality experiences! We value energetic leaders who excel in guest relations, thrive under pressure, and are committed to creating memorable stays for every visitor. This paid position offers an exciting opportunity to grow your career within the vibrant world of hospitality management while making a positive impact on our guests' experiences every day.