Financial Planning Program Manager

Gardner-Webb University is seeking an energetic, dedicated, and passionate professional with student service experience to serve as Program Manager for student financial aid.

The Financial Planning Office is dedicated to providing students and their families with friendly, efficient and responsible services. We continually strive to be innovative in financial aid delivery as well as help support institutional enrollment and retention goals. This position serves in an integral office role by administering and processing financial aid programs to meet the financial needs of our student populations.

ESSENTIAL DUTY AND RESPONSIBILITY IS TO SUPPORT THE FINANCIAL PLANNING DEPARTMENT IN PERFORMING THE FOLLOWING RESPONSIBILITIES:

• Assisting the administration, awarding, and coordination of aid while adhering to federal, state, and institutional policies and procedures.
• Coordinate the Federal Pell Grant Program.
• Administer all student loan programs (private and federal) for the university.
• Coordinate loan processing in Banner, COD, and ELM.
• Certify loan eligibility for Stafford, Plus, and Alternative loans for all students (day, goal, graduate).
• Assist with completing R2T4 calculations.
• Assist with special projects and recruiting events.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree preferred.
• Previous financial aid leadership and experience preferred.
• Experience with Banner or similar student software and Microsoft Office products.

SKILLS:

• Knowledge of Title IV regulations, rules, policies, and procedures.
• Excellent written and oral communication skills required.
• Excellent customer service and public speaking skills required.
• A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities, and work under deadlines.
• Ability to work flexible hours.
• Ability to perform multiple tasks.
• Ability to exercise good judgment and handle confidential information in a discreet and professional manner.
• Excellent attention to detail and organizational skills, and professional office, email, and telephone etiquette.
• Team player that shares our commitment to enhance the student experience and give exemplary customer service.

Competitive Benefits:

• Retirement matching
• Tuition remission
• Health insurance
• Dental insurance
• Vision insurance
• Short-term/long-term disability
• Life insurance
• Paid time off
• Paid sick leave
• 17 paid holidays
• Wellness opportunities
• On-campus health center

Application:

Review of applications will begin immediately and continue until the position is filled.

Selected applicant will be required to complete a criminal background check and drug screening, as are all University employees.

Gardner-Webb University maintains a policy of non-discrimination. No aspect of employment will be influenced by race, color, sex, national origin, veteran status, handicap, age, or any other basis prohibited by statute.

Gardner-Webb University is a Christian university committed to helping individuals become more in faith, learning, and service. Located in Boiling Springs, North Carolina, GWU offers the benefits of a close-knit community with easy access to Charlotte, Asheville, and the greater Greenville-Spartanburg region.

Founded in 1905 and rooted in the Baptist tradition, the University now serves approximately 3,000 students across more than 80 undergraduate and graduate programs. As a Carnegie Doctoral/Professional institution, Gardner-Webb is dedicated to academic excellence, leadership development, and meaningful service to others.

Our community reflects a shared commitment to One Webb, creating an environment where people support one another, pursue their purpose, and work together to make a lasting impact. GWU attracts students from across the nation and around the world and competes in NCAA Division I athletics with 22 teams and more than 500 student-athletes.