Collision Estimator

Job Opening

We're seeking a skilled Collision Estimator to join a high-performing, customer-focused collision repair team. The ideal candidate is a detail-oriented professional with strong estimating, communication, and customer service skills who can accurately assess vehicle damage, write estimates, and coordinate repairs from drop-off to delivery.

Key Responsibilities:

• Greet customers and review vehicle damage in person or via photos.
• Create accurate and thorough estimates using CCC ONE (or other estimating software).
• Communicate effectively with insurance adjusters, customers, and internal repair teams.
• Maintain high standards of documentation, repair order accuracy, and customer satisfaction.
• Track vehicle repair progress, keeping customers updated throughout the repair process.
• Collaborate with technicians and parts departments to ensure timely and accurate repair completion.
• Review supplements and update repair plans as additional damage is discovered.
• Ensure compliance with OEM repair procedures and I-CAR Gold Class standards.

Requirements:

• 2+ years of experience as a Collision Estimator or in a related role (e.g., Service Advisor, Adjuster).
• Proficiency in CCC ONE, Mitchell, or Audatex estimating systems.
• Strong understanding of collision repair processes and insurance DRP guidelines.
• Excellent communication, organization, and follow-up skills.
• Valid driver's license and clean driving record.
• I-CAR or ASE certifications are a plus (preferred but not required).

Preferred Qualifications:

• Prior experience in a DRP (Direct Repair Program) environment.
• Familiarity with OEM-certified repair programs (Tesla, Honda ProFirst, Ford, BMW, etc.).
• Strong multitasking skills and ability to thrive in a fast-paced shop setting.

Benefits:

• Competitive pay and performance-based bonuses.
• Health, dental, vision, and 401(k) plan options.
• Paid time off and career advancement opportunities.
• Work with a team committed to quality, safety, and customer satisfaction.