Service Desk Analyst 1 POST NUMBER: 305637

Service Desk Analyst I

Location: Columbia, TN (Onsite – 5 Days Per Week)

Type: 6-Month Contract-to-Hire

Compensation: $25-$27/hr (W2)

Conversion Salary: Approximately $50,000

Schedule: Monday-Friday, 8:00am-5:00pm

Start Date: ASAP

We're looking for a Service Desk Analyst to join a growing IT team supporting employees across the organization. This is a great opportunity for someone early in their IT career who wants hands-on experience in a corporate environment and is looking for a place to grow.

The team is open to candidates who are still developing their technical skills, as long as they bring a strong work ethic, great customer service skills, and a willingness to learn. In fact, the person currently in this role is moving into a Business Analyst position internally, which speaks to the growth opportunities available.

What You'll Be Doing

• Serve as the first point of contact for employee technology issues
• Troubleshoot Windows desktops, laptops, and common software problems
• Respond to service requests submitted through phone, email, and ticketing systems
• Perform password resets, account troubleshooting, and basic user support
• Set up computers and equipment for new employees
• Install and maintain desktops, laptops, printers, and peripherals
• Document issues and resolutions within the ticketing system
• Follow up with users to ensure issues are fully resolved
• Assist Systems Administrators with various infrastructure and support projects
• Support hardware refreshes and other IT initiatives as needed

What We're Looking For

• 0-2 years of Service Desk, Desktop Support, or IT Support experience
• Basic Windows troubleshooting experience
• Familiarity with Microsoft Office applications
• Strong customer service and communication skills
• Ability to learn quickly and work well as part of a team
• Professional attitude and willingness to take ownership of issues
• Comfortable supporting both technical and non-technical users

Nice to Have

• Experience with ticketing systems
• Experience performing computer setups and onboarding activities
• Exposure to Active Directory
• Basic networking knowledge
• Experience supporting hardware, printers, and peripherals

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.