Server

Server Position at Hyatt Regency Times Square

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Maintain the cleanliness and organization of the restaurant.

Responsibilities include:

• Effectively communicate both verbally and written, with guests in an attentive, friendly, courteous and service oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Work as a team and help colleagues when needed.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information from various sources to meet appropriate objectives.
• Cross-train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Additional requirements include:

• Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be familiar with the organization of the lounge and knock and drop Service.
• Have a thorough knowledge of menus and current specials in applicable outlets to include knowing all allergens and intolerances on the menu.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Practice "guest first" mentality at all times.
• Pre-bus all tables removing soiled dishes.
• Keep service station clean and restocked at all times.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all water glasses full during dining.
• Take to-go orders for food and beverages, follow up, deliver and claim pay when a guest requires such service.
• Apply and practice the provided training and Sequence of service to all tables in your section.
• Breakdown trays of soiled dishes and linen in the dish room according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Qualifications include:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be of legal age to serve alcoholic beverages, according to local state laws.
• Must have TIPS, safe alcohol service certification.
• Abilities needed include:
• Flexible to work weekends, holidays, and extended hours as required.
• Ability to lift up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand and walk during entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food & beverages.
• Previous serving experience would be preferred.