Member Services Advocate

Member Services Advocate

Cottingham & Butler/ SISCO

1 Positions

ID: 5255746008

Posted On 06/13/2026

Refreshed On 08/14/2026

Job Overview

Member Services Advocate

Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders.

In this role, you will guide individuals through complex coverage scenarios, resolve escalated claims and billing issues, and partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution. This position requires a high degree of ownership, critical thinking, and the ability to manage sensitive or multi-layered issues with minimal oversight.

We are seeking candidates who bring proven, hands-on experience navigating health plans and claims processes, including direct interaction with providers or carriers. Successful candidates will be confident advocating on behalf of members in complex situations and comfortable managing issues that require coordination across multiple parties. This role is best suited for individuals with experience in health insurance, TPAs, provider offices, or benefits administration who are ready to apply their expertise in a highly specialized, member-facing advocacy role.

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance

• Flex Spending or HSA

• 401(k) with company match

• Profit-Sharing/Defined Contribution (1-year waiting period)

• PTO/Paid Holidays

• Company-paid ST and LT Disability

• Maternity Leave/Parental Leave

• Subsidized Parking

• Company-paid Term Life/Accidental Death Insurance

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Want to learn more? Follow us on | LinkedIn ( | Facebook (

Primary Contact

12213

Human Resources

,

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Phone

Phone

Phone

View phone number on click.appcast.io

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Health Care

Insurance

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

943

Job REQ #

5255746008

# Positions

1

Start Date

20260613

End Date

20260920

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Cottingham & Butler/ SISCO

About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.