Customer Care Advocate

Job Description

Job Description

Customer Care Advocate – Accuracy That Protects Clients

???? Wentzville, MO | In-Person | Full-Time
???? $19.00/hour | Monday–Friday 8am-4:30pm

North Star Insurance Advisors helps families secure the protection and peace of mind they deserve through high-quality insurance solutions. As we continue to grow, we’re seeking Customer Care Advocates who bring precision, accountability, and heart to their work.

✅ What You’ll Do

As a Customer Care Advocate, you’ll serve as the final checkpoint before client applications are submitted for approval. Your attention to detail ensures every form is complete, accurate, and ready to go—helping clients get the coverage they need without delays.

Key Responsibilities:

• Review submitted insurance applications for accuracy and completeness
• Flag errors or missing information and follow up with relevant teams
• Take incoming phone calls and process credit card payments from current policyholders
• Maintain high levels of consistency, accuracy, and confidentiality
• Collaborate with teammates and support a quality-first culture

✅ What We’re Looking For

• Strong attention to detail and accuracy
• Dependable, self-motivated, and organized
• Excellent written communication and follow-up skills
• Comfortable with repetitive tasks and autonomous work
• Basic computer skills, including Microsoft Office
• Prior auditing or quality control experience is a plus (not required)

???? What You’ll Get

• Competitive Pay : $19.00/hour
• Health & Wellness : Medical, dental, vision, and disability insurance
• Financial Security : 401(k) with company match
• Career Growth : Ongoing training, development, and advancement opportunities
• Company Culture : Team-centric, upbeat environment that celebrates wins
• Family-Friendly Fun : Annual Company events—families welcome!

Work Location: In-person at our Wentzville, MO office
Schedule: Full-time | Monday–Friday | 8am-4:30pm

If you’re someone who finds satisfaction in precision, enjoys working behind the scenes, and wants to be part of a growing, mission-driven team— we want to hear from you!

EEO STATEMENT

North Star Insurance Advisors provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, North Star Insurance Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
North Star Insurance Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, hair texture and protective hairstyles commonly or historically associated with race, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of North Star Insurance Advisors team members to perform their job duties may result in discipline, up to and including discharge.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• No nights
• No weekends